Sumner Vision
3400 E Bayaud Ave #485,
Denver, CO

I’ve had a really positive experience with Sumner Vision. There was a mishap that took place with my lenses, and they offered a helping hand to make things right. I certainly appreciate businesses that make the customer feel cared for.

I feel bad writing a one star review of a doctor’s office, but when there are countless alternatives, I would never recommend anyone visit Sumner Vision. Bear in mind I had to visit this office twice because they got my prescription wrong (twice), so my feedback isn’t based on a single experience: - The office got my prescription wrong the first time and I only realized their mistake after I ordered $300+ in glasses and lenses. This was despite me telling the doctor my complete shock at how the prescription seemed wildly different from my previous prescription which was less than 11 months old and a very weak prescription to begin with - Because of this mistake, I had to wait for weeks to get another appointment with Sumner just to get a new prescription. Fortunately, I thought, because I brought in my old prescription from 11 months prior, they would not make the same mistake - Unfortunately, it was only after I received yet another order of glasses and lenses (which again cost me over $200) that I realized Sumner vision had once again given me a prescription that made me feel cross eyed and gave me headaches - Finally last week, a year after visiting Sumner for the second time and using my glasses only when absolutely necessary, I visited another office (which was just a national chain optometrist) who pointed out to me that Sumner did in fact use the old prescription I provided them, however they switched the prescription between the left eye and right eye. - Throughout this whole time all the staff, technicians, and optometrists I saw were not friendly and borderline rude, in particular Dr. Smith, who was either having a rough day both times I saw her or just simply doesn’t enjoy working with her patients. - To make matters worse, a close colleague of mine had a very similar experience with Sumner and also wasted her time and money due to Sumner’s mistake. - To summarize: While all of this may sound harsh, vision is not something to be taken lightly, nor are people’s time and money. Sumner Vision apparently lacks the empathy or the ability to adequately treat their clients. I wouldn’t want anyone else to experience what I went through, and thus highly recommend going somewhere else for your vision needs.

I love Sumner Vision! Dr. Smith and all of the staff are very helpful and patient. I love the glasses selection and the top tier equipment. They are always on top of their game.