The phone rings forever, and on one answers. Or the automated voice comes one, and still no answer. I was once on hold for over 1/2 of an hour. I could not reschedule an appointment because of this. The only reason I am still there, is because I have confidence in my doctor. Horrible!!

Dr. Scott is great. But they overbook appointment slots for him all the time. So be ready to wait for 3hrs. This is so unprofessional I waited 3hrs and I am so frustrated.

I have been here two times to have small embedded particles of metal removed from my eye. Both doctors were personable/professional. On both cases I eventually healed perfectly. They were willing to see me in this 'semi emergency' condition without an appointment the next day (they are not open 24hr contrary to the information above). I arrived before they opened and waited until the late afternoon to be seen. I did this to avoid the high cost of an ER visit. On my second visit the reception staff were adamant that I required a referral from my insurance or they would not see me. As calmly as I could with a piece of metal in my eye I explained that I believed they were wrong because I did not require one the previous visit for the same thing. They required me to call my insurance asking for a referral, my insurance told me I didn't need one, anything else? No? Click. Now what to do? Eventually I called insurance again and put them on the phone with reception who, clearly annoyed at being proven wrong, made an appointment. After the visit was over I asked to pay, "We don't take money from patients, we bill your insurance". I explained that I have a high deductible plan and will be paying for the full cost myself. "The bill is not ready". I ask about the bill from the previous time which they look up, I ask to pay with a credit card, "our credit card machine is down". The 'payment portal' found on the bill which was mailed to me to pay online did not work both times. If you move/travel a lot and receive mail somewhere other than where you live you may have a hard time paying your bill remotely. I'm not positive that all my bills are even taken care of as no paperwork was given to me post-appointment except for the offices business card.