Swagel Wootton Eye Institute-Mesa
220 S 63rd St,
Mesa, AZ

Previous visits went well. Last week, I had a negative experience. I was told I needed one more quick visit post-op. I arrived ten minutes before my appointment and was concerned to be told they had a new system, so I had to present confidential information all over again. I am concerned now that they may have been hacked and that is why they have a new system. I was seen recently and they had all my information on file. This seemed odd. I waited for 70 minutes to be seen by the doctor. I arrived at 3:10 and wasn't done until about 4:45, when it appeared I may have been the last patient in the office. And they started doing several tests I had pre-operatively. Then, the assistant asked if this was my first time in, and I told her absolutely not, that I had two surgeries in that office. I asked about the tests she was doing and she was said she was doing the wrong tests. Once I was seen, they told me they had to dilate my eyes. Had I known, I would have had a ride so I didn't need to drive home after dilation. It feels like once I paid for the surgeries, their quality of patient care and communication with me as a patient sharply decreased. I am very, very disappointed with this last visit.

THE best eye doctors and staff I’ve ever encountered.I had a complete Cataract Surgery on both eyes and it went so smoothly and incredibly NO worries or pain. I love this wonderful facility. 5 Stars to you all. ❤️

Dr Hanson was very professional and personable. Really appreciated her professional opinion. Would say the office has a scheduling issue as they were running over 30 minutes late when we arrived for our appointment. Would have suggested a courtesy text advising of a delay. In visiting with another patient in the waiting room, he had been waiting over 4o minutes. Doctor and services provided were top notch.