nun ya

Tammy Hawks is fine but her staff need serious customer service improvement. Robin the optician couldn’t (more like wouldn’t) fix expensive glasses I bought there that she messed up. Got them fixed for free at Kevin’s eyeglass repair (great place!). Also the tech who is fluent in Spanish refused to speak Spanish for a Spanish speaking customer. Really?!

Tosha Applewhite

My family and I have been a patient here for 5 years and despite moving to Mountain Island, I still continue to come and see Dr. Hawks. However, today I received the worst customer service. The young lady said "since you all are early for appointment you will have wait in your call and I will call you!" Okay no problem b/c I understand with COVID it is protocol, however she never calls us. So, after waiting 15 minutes after my schedule time, I go back in. Low and behold an empty waiting room and she quickly puts her mask on and say " we behind!". It's 90 degrees outside and my car has neen running for 40 minutes and you couldn't offer us a seat in the waiting room. I try to support small business but slack staff makes it hard.

Amanda Forbes

I have been a patient for a few years and spent hundreds of dollars on glasses here. I've recently moved out of state, and needed my prescription information. The glasses I got in April have broken - AGAIN - and as I am a proofreader and virtually blind, I needed to order new glasses online so I could get them quickly. I called the office and they happily sent me my prescription info, but of course left out the PD, because that's the key to making customers buy glasses in-house. I understand this is a business and they need to make money, but even after I explained that I am out of state and unable to come in to have the measurement performed for $30, they still wouldn't budge. From what I understand, a person's PD doesn't change, so I verified that they do indeed have the information on my record. She said that they do, but they just don't give that information out unless you get the $30 exam. They have their rules, but I'm just extremely disappointed that they won't go a little above and beyond for a patient who really needs help quickly. It's even more upsetting that a lot of places won't even do the individual exam, so this information is even harder to obtain. Doctors withholding your own medical information from you for the purpose of profit is legal, but highly unethical.