Target Optical
13055 GA-9,
Milton, GA

Team member working the desk was unable to pull up my insurance information over phone. Insisted I needed to work it out with my insurance company because something was wrong. I verified everything with my insurance, all correct. Went to the location to have them try again, team member insisted "We do this every day, I know what I'm doing" - found team member was using wrong fist name (Ben instead of Benjamin). I have been going to this location for 2 years for myself and family with same insurance; they have all my info on file already. Apparently, that was a hard one to figure out. Changed locations for my care because of this.

Made an appointment on Saturday and arrived early. The appointment before me was a no show. I still waited 20 minutes and no one acknowledged me while waiting. The staff’s attitude while working was unwelcoming. So I left without seeing the doctor. Wasted my Saturday morning

Walked into here today and had a great experience. Josephina was very kind and patiently walked me through ordering lenses for the first time, and went out of her way to help me find everything I needed. Increasingly rare to find a selflessly caring person, so thank you for the smile Josephina.