Target Optical
14451 Orchard Pkwy,
Westminster, CO

I had my eye exam scheduled and when I arrived, the two rude females informed me that my insurance is not valid. No phone call prior to my arrival or anything like that. Well, knowing that my insurance is perfectly fine and my last exam had been over a year ago I have preceded with the exam. Not one of them had offered to call the insurance again while I was in the exam room. I have offered them the vision insurance card and they said they don’t need it because it’s not good, without even looking at it.. the technician offered to take a look and guess what, my insurance was FINE .. just a horrible and unprofessional customer service.. don’t waste your time at this location, I know I won’t ..

Went to get new frames because unfortunately my dog got ahold of mine. The lady working on 9/12 was very rude and unwelcoming saying she closes down at 7:30 and she would maybe give me a few minuets. I solved the issue for her pretty quickly telling her I would place an order tomorrow if needed but ultimately I will not be coming back to this location being that I work in a customer service based role myself and her attitude is something I have not experienced before. Upon leaving after 5 minuets of finding frames, I told her thank you and she responded “yup”. As far as I’m concerned this location closes at 8pm and at the very least some suggestions as to how she could better assist me would have been appreciated.

I travelled in to town and immediately realized I forgot my contacts! I wear dailies and a pretty extreme prescription. I happened to walk in here 15 min before close and Mica very nicely helped me right out with a couple of days to carry me through my trip! A life saver!