Teagle Optometry
27011 McBean Pkwy STE 107,
Santa Clarita, CA

So... this is a tale of two reviews because my initial visit was fine, and I have no complaints about that. However since receiving my glasses there has been a problem with the lenses that started around 90 days after receiving them and have gotten progressively worse - according to the person working at Teagle's front desk "it looks like a problem with the coating" (see attached photos - those aren't scratches!) The people at the front desk said that there was nothing they could do as they're outside warranty - although they also said they can usually help to replace these "within 1-2 years" (which I am in). I've worn glasses my whole life and this has never happened to another pair I've ever received. I do tend to keep a pair of glasses for about 2 years due to work insurance program - seems to me that if a manufacturing issue like the a problem with the coating is the issue here, the people at Teagle should work to make it right.

I was recently at Teagle for an eye exam and to get new frames. The problem with picking new new glasses is that I can't see my face to see how I look in possible new frames and I had neglected to bring a trusted friend with me. Fortunately for me, Casey, from Teagle, helped me look through the frames. She saw the style I was going with and found many frames I might like, giving me advice on what looked good on me. I had no choice but to trust her as, like I said, I just couldn't see my face😂. Casey probably spent more time with me than the average customer. I was very nervous picking up my new glasses, but when I put them on, I could see they were perfect. I am so grateful for Casey and her honest help. Also, it's nice to know that Teagle isn't trying to get customers to buy the most expensive frames, but ones that look good on them.

I have been a faithful customer of Teagle optometry for almost 18 years. When I went in for my last exam, I told the doctor that I was having a problem with some sticky stuff in my eyes. Without being informed of the additional cost ($90) he performed an additional exam of my eyes. I wasn't told at the time of this additional charge. When I called the office and told them of my displeasure of being charged $90 I was told there was nothing they could do about it. So much for customer satisfaction. I’m filing a complaint with the California State Board of Optometry.