Texas State Optical
4524 S Broadway Ave,
Tyler, TX

This is the best eye visit I have experienced. the physician and the optician are kind, polite and have great personalities. the assistant is a beautiful person and has a kind , sweet gentle heart about her. i would recommend this place to anyone looking for a eye exam and glasses or contacts. God Bless MY EYE DOCTOR. a great place and great people

Hi everyone, I am not the type to usually leave reviews, but todays the front end customer service staff at Loop 323 Tyler tx TSO scarred me and will not be coming back to this place. About 2 weeks ago I went in for an eye exam at TSO on Broadway, (staff was great, and the Dr’s are very nice and knowledgeable, no complaints on that.) I ended up purchasing a $300 set of glasses that I really liked, glasses came in and I had my wife pick them up as I was unable too, I did know that I was going to need some adjustments to the back of the ear part which I would take care of later I thought. Well today I was near TSO on Loop 323 I stopped by and went in to get this fixed, I was greeted by a new staff member which I explained the situation etc. I was told to wait in the waiting area, which I didn’t mind at all, later a very thin Caucasian lady advised the new staff member to tell me that they will not be doing any adjustments to my $300 glasses ( again purchased at TSO!) , to tell me for me to go back to where I bought them, even if I wouldn’t purchased them there , they do have a sign stating that they would “GLADLY”make any adjustments for glasses , although to be mindful that If they break them they would not be responsible, it’s understandable. Well they refused to do so. They refused to service my $300 glasses. I demanded a explanation, and repeatedly said I purchased them at TSO on Broadway, well the thin Caucasian lady got on her tippytoes and got all in my face very hostile and moving her hands like she was going to do something, and kept repeating that both TSO’s were not the same company, that I needed to go back to the other office and get it fixed, at this point i was very angry and told them to take off their F* sign off, as they are not honoring and standing behind their product as they advertised. Later the manager Tina finally came out and stated the same thing. I left very angry, and disappointed, this treatment should not be allowed in a business. I have never had problems at the TSO at Broadway. Dr’s/Management, please be mindful that it does not matter how great one office is, if the rest of the offices are trash, it will bring your business and name down. One rotten apple will rotten the whole sack, I hope you guys take in consideration the reviews , and I wish nothing but good to your business, i hope it reaches its full potential as the Dr are very good indeed. Kindly, Jaime

We've been coming here for years, and have only ever had a good experience! But today was probably the best one yet. I saw a few new faces from the last time we were there, and was pleased to find that the environment had only improved. The employees were all very friendly, helpful, and willing to answer any questions I had about picking out frames with our insurance in mind. They were accommodating, and maintained an environment that makes the patrons feel welcome & comfortable. And once we chose our frames, Grace was a great lense specialist. (We've also used Randy in the past, multiple times, and he's wonderful too. Both are very friendly and personable.) The optometrist is great too. Very knowledgeable and willing to sit down and explain anything about your prescription you'd want to know. I would definitely recommend giving this location a try. ☺️

I just want to take a moment to say how wonderful my experience was at the eye doctor’s office. From the moment I walked in until the moment I walked out, Savannah made me feel welcomed, comfortable, and cared for. Her kindness, patience, and professionalism truly stood out, and she went above and beyond to make sure everything was smooth and stress-free. The rest of the staff members were also amazing — friendly, attentive, and very professional. The nurse was incredibly kind and helpful, and the doctor was absolutely great, taking the time to explain everything thoroughly and making me feel at ease throughout my visit. It’s rare to find an office where every single person treats you with such care and respect. Thank you all for such an outstanding experience. I highly recommend this office to anyone looking for excellent care and amazing staff!

The doctor and appointment was great first time there as was optical service. However I have called multiple times for glasses and no one has ever returned my calls. When I went down in person they said they were short staffed. If that is the case remove the answering option since it is a waste of time. Personally I would rather them say that you must come down for service we do not return or answer calls.

The staff ignored my daughter and I when we walked in and kept talking amongst themselves . The young lady doing the eye test was pleasant. I informed the doctor of the staff rudeness and he didn’t seem to care. our glasses came and we never received a call or text. I wish I had known before that I could request my prescription and take my business elsewhere. By law they are suppose to provide with your prescription and you don’t have to get your glasses from them. I will not be returning to that store.