The Eye Clinic
2800 1st Ave,
Lake Charles, LA

I will never go back to this office again. I was offered lens that should never have been put in my eyes. I complained and was referred from one doctor to another. The last one I saw was very rude. I went for an annual exam and after the assistant checked my eyes with that cardboard shield, the Dr came in and said I was okay and didn’t even check my eyes. I asked how he knew my eyes were okay because I still could not see. He SLAMMED his hand on the desk and hollered “you want your eyes checked, we’ll check your eyes. I asked if Medicare would pay for it and he hollered back “no they won’t. So I told him to forget about it and I left. I will never return there.

Very unprofessional Staff was laughing and having conversations as if they were on a lunch break for 45 minutes as patients waiting in the waiting area. The wait is ridiculous for obvious reasons. I won’t be returning.

This is my 3rd time bringing my son to the 1st ave. location. I bought my son there yesterday to get fitted for contact lenses and for some reason that I am still confused about on why that did not happen. They made him another appointment to get fitted for contacts only after he bought in to them the last prescription he has so they can see the prescription he has on the old contacts. I asked the staff why does that matter and I'm still waiting on a answer for that question. Also without checking with my insurance company one of the staff members at the front desk told me the fee was going to be 90-250 dollars and I said why, because I have never paid that much before for his prescription and they said because he is a new contact lens client and that's not true because he has been there before for an examination for contacts and glasses. I cancelled his second appointment with them and called another eye clinic and explained to them what happened with The Eye Clinic and they immediately made him a new appointment for contacts and they also told me the fee and it was no where near 90-250 dollars. I am very disappointed in the service that me and my son received and I will NEVER go back!