The Eye Institute OD, PA
742 McKnight Dr STE 100,
Knightdale, NC

I had a bad experience just yesterday 11/29/23. I scheduled an appointment for a new contact service. Took a half a day from work so that I could be there as I work and live in Johnston County. I waited in the lobby about 10 minutes after completing my forms it was then taken to the back by someone to complete my test prior to seeing a doctor. These tests were taken in three different rooms, and it seemed the person who was taking the test was being rushed and was a bit flustered. After about 15 minutes of test I finally wait in the room for the doctor to come in. He asked, how can we help you today? I let him know I was here for a new contact service today. He automatically says, I may have to reschedule because it’s so late in the day, and that contact appointments take longer than normal. I let him know that I took half the day off so that I could be there for my appointment. He said if he did a new contact appointment for me it would Inconvenience his whole team. I’ll let him know it’ll be an inconvenience to me Reschedule or come back another day. I asked him why they would schedule me for 340 knowing that’s what I came for. I explained they knew I was coming for a new contact appointment because they told me what my co-pay would be over the phone prior to me Coming. He said well that’s something I need to talk to my front desk staff about. He And said well, let’s just see how far we get. I’ll let him know that I wasn’t interested in getting halfway through service I want the full thing. It was very obvious that he was not interested in doing that. He said and said, let’s just get it over with and not waste more time talking about it. At that point, I let him know that it was OK and I would rather book an appointment somewhere else, I asked if I would be charged for this visit as I did not receive a prescription or anything and he said no and I left.Very unprofessional do not recommend. The Dr. was Adam Sauls

This was my initial visit. The staff are professional, friendly, personable, and knowledgeable. Dr. Poitier was great at educating me on a condition called exophoria. A gentleman assisted me with picking out glasses that right for me. He took his time and ensured I was comfortable with my choice. I was absolutely impressed as I had been with Raleigh Eye Center for 20 plus years.

This was the most horrible experience I’ve had. Dr. Poier would not give me my prescription, my PD# after I couldn’t find any glasses that he sold that I like. I’ve never encountered such a thing in all my years of going to eye doctors. He … More