My husband had his LASIK here in 2017 and it was an amazing experience. I wanted to get LASIK done here this year and I did my virtual consult, they said someone from the Syracuse office would contact me to schedule my in-person. Nobody did. I continued to call, put in online inquiries for 3-4m in an attempt to schedule before I decided to go elsewhere. You get routed to an out of country call center who give generic responses that "someone will be in touch" and nobody ever is. Not really sure what more I could have done but they need to make improvements in the process for sure.

I will start of by saying they were very short staffed. My consultation/eye exam was at 9am I probably didn’t get seen until 9:45 and the waiting room was packed. The staff was extremely nice. I had my operation scheduled for 1pm that same day. Didnt get the actual operation done till 2:30. So I spent a lot of time waiting. However, Dr Beyer was great! the procedure only took 10 minutes and that same night I already had amazing vision. Shout out to this amazing crew and kudos to them for dealing with all of those patients on such a short staff.

The surgery went relatively smoothly (I'm now 20/20+ but I have inflammation in one eye and my regular eye doc had to give me an Rx for it) but I had a terrible experience. The tech who did my assessment didn’t know how to use the machines because she normally works in NYC and needed help with what buttons to push. This place is a conveyer belt - the docs don’t talk to you, don’t tell you what they’re doing, they just lay you down and zap you with no words exchanged. The follow-up appointment which (per the paperwork we signed) is supposed to be 24 hours later literally happens 15 minutes after your procedure. It was cheap but in hindsight not worth the risks. If something went wrong I would have 0 support as they are only in the Syracuse building a few days a month.