I had the most comprehensive eye appointment ever. Katrice delivered exceptional service during the initial eye test. She was not only enjoyable to talk to but also displayed a high level of professionalism. Well done! Dr. Mark G. surpassed all expectations with his amazing demeanor and extensive experience in the field. It was evident that he has been practicing for many years. I am definitely returning next year.

I went into the Sandy Springs office without an appointment because I had a less than perfect experience 😉 at one of the other Thomas Eye Group offices. The office manager, Raquel, was very kind, concerned and ready to create a solution to resolve my issues (even though my issues weren’t even with her office!!) Then I met with Sophie who went way above and beyond to make sure I was 100% happy. She made me feel like I was family and I actually teared up as I was leaving because I could finally see, and I had a plan of action moving forward. I felt like my concerns were actually heard AND cared about! This is an outstanding office!! I’ve already been back for an actual appointment and the whole staff was just as amazing as the first time.

Changed appointment a week out with no viable options for my schedule. Very frustrating. Double charged me as well and incorrectly sent one of my paid bills to collections. Was originally a 1 star review, but the office immediately called and was extremely kind/informative about the situation and open to process improvement to mitigate these issues for others in the future.