Thomas Eye Group - Cumming Office
546 Lakeland Plaza,
Cumming, GA

Just be cautious! The Dr that has been there is retiring and the customer service levels have dropped since the new dr has come in. Needed some sample contacts as a back up for a trip we're going on. NEVER had any Dr tell me that samples were only for patient fittings? Had multiple Dr's over my 30 years of wearing contacts and never had one turn me away. To be clear this is probabaly the 3rd time in 30 years I've even asked! Been going here about 6 years and Dr Boyd was always ready to assist. This time I was told to order some to last a month. I'm looking for a new Dr now. What happened to customer service? Dr Boyd was awesome but he's gone now so I'm guessing review scores will start going down.... UPDATE! Your reply is blatantly false. I specifically requested ONE pair of lenses to get me thru the holiday AND HAD an appt scheduled for 3/4/23. To say your understanding of my request was for 3 free months of lenses is a joke. I was very clear I needed ONE pair when she offered to place an order for a 1 month supply. That's when I shared I'd find a new Dr. I found a new place and you can cancel my appt...thanks!

I’ve been going to this place for years! I love it and they always do an excellent job when scheduling and updating you. I appreciate them. But I just want to say for any of the people looking at the one star reviews pay no attention. It’s not even Eye Q’s fault for their problems that they have run into in. Thanks again for your help and support at Eye Q Care! ⭐️⭐️⭐️⭐️⭐️

They have been excellent with my 8 year old and his first pair of glasses. Replaced glasses when he scratched them. Then when his rx changed they replaced again. Dr. Doug is so great!! Won’t go anywhere else.