Thurmond Eye Associates
4143 Crosspoint Blvd,
Edinburg, TX

Wife's appointment at 1:25 it's 3:20 and she hadn't been seen yet. It's a freaking eye exam not heart surgery. This is the last time we come here I told her. Already looking into new doctor. Any suggestions out there.

Doctor Bentley is great, his explanations are comprehensive and easy to understand. However, his scheduler leaves a lot to be desired a waiting room full of patients at 4:15 and a three hours and fifteen minutes wait is unacceptable.

The doctors here are excellent however it is impossible to reach anyone for an appointment or billing question. I have tried for a month to reach the billing department to discuss an error and no credit received for payment. I've left 3 messages without being called back. I finally called the appointment line and waited 20 minutes for an answer. The receptionist on Edinburg said their billing department is located in Florida and she'd message them for me. We'll see if they call me back. I offered to drive 30 minutes into town to work out the bill and she said they can't help me at the office....only the place in Florida can. She also said that I waited 20 minutes because it is Monday.....hmmm....wondering what people do for a serious eye problem. We have gone here for years but will be getting a new eye doctor that we can reach when needed. UPDATE: It is now a month later with still no call back. Today I finally reached a person. He verified I did pay in full and sent it for review. We'll see if the bills stop coming. It is a full time job trying to work out a $35 balance. Again, we will be finding somewhere else as this is so time consuming.

I’ve been taking my son to Dr. Johnson for a couple of years and absolutely love how she interacts with my son. She is very patient, friendly, knowledgeable and professional. I also had a great experience at the in house optical. Ivan went above and beyond with his assistance and made it a positive experience.

Be prepared to sit for hours. Apparently your time is not valuable and the you don’t matter. 9:00 am appointment just show up at noon.

I'm very pleased with Thurmond Eye Clinic,with Dr.Hook,and all the staff,front,and back for the courteous, and kindness medical treatment.

I registered and paid my copay and an additional fee for an eye exam then waited waited 4 hours to see the doctor. I expressed my frustration to what seemed like equally frustrated staff because they were using a new system that failed to transfer patient information. They were working with paper files in this day and age! I left my 3pm appointment at 6:51pm with dilated eyes plus not to mention white knuckles and without a prescription for new glasses because the exam was not done. I need to go back for that next week. I’m disappointed and frustrated and at this point will not give a positive review.

These people never answer their phone calls. I leave messages. They don’t call back. It’s been three weeks waiting for my glasses.

This place is slow and always behind schedule. The employes here are rude and hav3 bad attitudes.i had a 945 appointment and I we t to ask and they said there very working on the 9am appointments. I do t recommend this place bad services.

Horrible service from the administrative staff. No one answers the phone. It’s nearly impossible to schedule or reschedule appointments. Even with an appointment, you’ll still end up waiting about 2–3 hours to see the doctor. NO return calls for. Endless music and automated system informing you all agents are busy. TERRIBBLE HORRIBLE experience. The Doctors and techs are great at what they do, when you eventually get in to see them.

My mom went in for her appointment this afternoon and left over an hour later without being seen because she was told she needs a referral from her PCP. When asked why she wasn’t informed of this before the appointment date, she was told that it was the patient’s responsibility to have checked on that. As a senior citizen, getting reliable healthcare is hard enough with all the insurance issues that arise, and they’re making it even more difficult with situations like that. NO it is not the patient’s responsibility to have checked on that, YOU as the doctor’s office should have informed her during the multiple times of confirming her appointment, which her PCP told her as well that they should have informed her beforehand. When she told them that she hadn’t had to do that before, she was told during COVID, they would just waive it but now it’s changed. She has gone to that doctor several times in the past year and was never told that , so that is not an excuse. Mind you, she was told this all with an attitude. Senior Citizens deserve better than that. Dr. Bentley is an AMAZING doctor and the techs are always amazing as well, but unfortunately it is not worth the stress on my mother to have to go back and forth with all the hassles and obstacles they as an office put in her way of receiving care.

Appointment set out for about 3 months prior to get canceled because the new provider in office doesn't take our insurance. My appointment got canceled the day of, a few hours prior, (Edinburg location). They called me today (Friday) to cancel/reschedule my kids Monday appointment (Mission) The new appointment set for my children went from May to August. Absolutely ridiculous!! Instead of making it right and accommodating with another provider within a timely manner who does accept our insurance they could care less. They lost a customer and Im sure plenty others if this is the way continue to handle the situation. Very upsetting.

Every visit to the optical department has been disappointing due to the same issue — the woman in charge is consistently rude and dismissive. She is not approachable and seems unwilling to answer questions or provide basic customer service. On top of that, there is poor communication regarding orders. I’ve never received a call when glasses are ready, which adds unnecessary inconvenience. Customer service matters, especially in a setting where people rely on guidance and clarity. This experience needs improvement.

Worst experience. Their scheduleling system is very confusing. Do not come here. They will waste your time back and forth.

This review is focused on their phone system. IT SUCKS!! You can never get a live person!! I have called them a number of times and have left messages and have NEVER received a call back. This is VERY frustrating!! Maybe, just maybe, if enough people complain about this issue, they might do something about it but I seriously doubt it.

Every visit with Dr Johnson has been Amazing, She listens to our concerns and explains very well. All of the front desk and staff are super nice

Worst customer service in years! Still waiting for a call from either clinic or Raider Sx Center, all they keep telling us is “someone will call you back!” It’s been 2 weeks waiting on that call and still nothing. Why tell a patient care credit is available when in reality it is not at SX center. How hard is it to verify your insurance and call someone back? Lack of customer service. A courtesy call goes a long way. Going corporate changes staff in so many ways, no empathy whatsoever. Having bigger waiting rooms doesn’t make you better if there is lack of customer care/service. Sad to leave what used to be an amazing practice full of attentive techs, front office staff, optical personnel, surgical counselors and medical records.

I can only say one thing goodabout this office..the doctor and the techs are professional and efficient. The office protocols are the WORST! 1. They charged a copay and they knew they shouldn't have..only after I got the insurance on the phone. 2. My appt was at 1:45 ..I finally Madeira out of there at 4:20. They keep it sub zero temperature . Im looking for another office with good doctor and better customer service

I’m writing this review to share a concerning experience my aunt had with Dr. George at Thurman Associates. On Sunday, we took her to the emergency department due to significant eye pain, and she was prescribed an antibiotic. We followed up the next day (Monday) with Dr. George. The visit was extremely brief—about two minutes—and after a quick look, he told her there was nothing wrong, instructed her to stop taking the antibiotic, and said the issue would resolve on its own in a few days. By Friday, her pain had not improved, so we returned for another visit. She saw Dr. George again, and this time he prescribed the same antibiotic he had told her to discontinue earlier in the week. This has been frustrating and concerning. Had she continued the original course of treatment prescribed by the ER, her condition may have improved by now. Instead, she’s still dealing with the same pain and starting over. I would encourage others to carefully consider their options and seek a provider who takes the time to thoroughly evaluate symptoms and provide consistent guidance. No one should have to go through unnecessary pain due to a dismissive experience.

Office is over packed. Dr. was professional and explained well. Ordered glasses, were to arrive in 2 weeks but a month went by and not a single call from them with any update. I called so many times and the call would get transferred to Weslaco and Mission office. Finally had time to stop by to ask. Was attended by a pregnant lady that didn't find the order, then checked on computer and went back to look for them and found them. I asked why they don't have the courtesy to call and she said in a very rudely manner they had called once and number was discinnected, but my phone hasn't been disconnected at all. Totally rude and full of lies. Definately not returning.

Doesn't matter the location you're at, it seems like you have to take vacation time if you work during the week... and I've never been a patient! Dropped off my mom before 2pm for her 2pm appointment and it's 5:57pm as I'm typing this (in the front lobby) and she's still stuck in the back lobby (literally just a hallway with chairs on both sides) that was packed when i got back here after 5pm and hasn't been seen. My gf has waited 3 hours at the Harlingen location and I've been stuck at the old Ridge rd location for about 4 hours there for another of my mom's appointments last year. Definitely not a place I'd want to be a patient at. The doctor to patient appointment ratio is way off!

they do not respect your appointment time. typical wait is at least 4 hours. check your explanation of benefits because they will overcharge you and wont tell you that there is a credit, unless you bring your proof.

Horrible service, we had t wait two months for an appointment and the customer experience is horrible. The person that they have assigned to take the complaints is incompetent, he does not know how to handle complaints. I called to complain about the horrible experience that we had and was transferred to Roberto Salazar, he does not know a thing about customer service or how to de-escalate the situation. I asked to speak to someone else and he terminated the call.

I wanted to share my first experience at Thurmond Eye Associates, and it was great ! I had a free lazik consultation and I was seen by Dr. Arciniega and he had the most wonderful customer service. I was impressed to know that there are still Doctors who care for their patients something not seen so often anymore. He gave me his honest professional opinion and the one best for my eyes. Thank you , happy customer and new patient

I can only speak of my experience with them. The staff was very courteous, and Dr. Christina Johnson was amazing with my autistic nonverbal child. She was able to put my child at ease, and that allowed the doctor to conduct her assessment. Thank you for making this a pleasant experience.

They do not keep booked appointments. I called Aug 19 (11 minute call) Confirmed a appt for Dec 9 cause they are so booked. I called today Oct 3 just to confirm it’s still set and glad I did. They had NO RECORD of this appt. What a …

This has been my favorite eye center thus far. (With eye issues, I have seen many optometrists and opthamalagist) Everyone here is so kind, helpful, and provides great service. Clarissa helped me before seeing Doctor Van. She was very thorough and just the sweetest. I have very high myopathey (bad eye sight), and last year, I had to have some laser surgery for a couple of tears. I wish I had been seen here first. Doctor Van (hopefully that's how you spell his last name)anyways, he's very thorough. He talks to the assistant nurse the entire time. Documenting whatever he finds, and he is kind enough to explain the findings to you. He explains what should and shouldn't be concerning when it comes to the retina. I appreciate the care that is taken here at this location. 🙂

They always take forever to attend you. I recently called trying to get an appointment for my daughter that had a blood red eye and in pain. The receptionist said she could schedule her til late November. I explained the issue with her eye …

Friends and family. Be careful with Thurmond Eye in the RGV. My 6 month glaucoma appointment was due in March. They failed to schedule it and schedule for today. When I arrived I was informed I had my co-pay plus a balance of $185. I always …

Leaving a review - years later. I just saw an ad for a competitor and thought, I’ve never left a review for Thurmond! I had Lasik with Dr. Bentley over the holiday season 2022, the best decision I’ve ever made. He and his staff were so …

The customer service is good. The wait is fair. The Dr. Bentley is efficient and knowledgeable. When u check out they try to charge $25 for copay. My card indicates I have zero copay. The clerk wanted to charge me $25 for my eyeglass …

Wonderful experience from beginning to end, and that has been hard to find here in the RGV. The receptionist was professional and transparent with the long wait. I was a walk-in, added to a full schedule, so I understood and decided to wait. The nurses were all professional and personable. Dr. Bentley was just the same, even apologized for the wait time, when it was not needed, but appreciated. Check out was smooth as well. Great facility, would recommend.

Absolutely phenomenal service! My Doctor, Cassandra Cavazos, has been thorough, patient, and kind, every single appointment for the last 5+ years that I've been seeing her. I'm so appreciative of her attentiveness because it's not a service …