Toluca Lake Optometric Center
4100 W Alameda Ave,
Burbank, CA

I unfortunately had one of the worst experiences of my life at this eye doctor with the front desk. I initially called in September because I was having issues with my vision blurring at night and it was making it difficult to drive. I called thinking the office would empathize and have some advice on what to do and they acted like they didn't care at all. They told I would have to wait about three weeks to get me in... I was upset of course but I just went with it because I wasn't trying to be difficult. I finally made it to my appointment and the front desk staff was again very apathetic and sounded so bothered just by me trying to check in. Once I met with Dr. F all was fine, but we scheduled a follow up appointment to see how my trial went. Fast forward to today when that appointment was supposed to be, I ended up having to go to the emergency room and had to reschedule, the front desk said that they didn't have anything for another week and a half (which didn't work anyways). They said they didn't have anything else available for weeks, this is where it escalated... I talked to Crystal who gave me the most unprofessional treatment I've ever received. I expressed that I was surprised that the doctor didn't have any room to try to squeeze me in anywhere because of my vision issue and that it wasn't a full appointment, so it would be quick and she immediately responded in a condescending tone, saying "oh so you want me to call everyone and move their schedule around for you". I was shocked that she responded to my general frustration being so passive aggressive. I explained that's not what I said at all and she continued to mock my voice. She repeated what I said in a condescending tone being immature about it and told me that if I had a problem with it then "you could find another doctor". Crystal expressed that I shouldn't be surprised that it's so difficult to get in with the doctor because she said, quote "It takes weeks for me to get in with my gynecologist, what do you expect". I was utterly shocked that Crystal had no shame in her unprofessionalism. I complained to my insurance and thankfully was able to get the exam waived and already have an appointment to see a new doctor. While today's incident was the most direct conversation, the front desk has not been accommodating since I started with Dr. F. The two at the desk here have always sounded so angry, every time I've spoke with them and I'm honestly relieved that I found another option to pursue. Nobody deserves to be treated like this when they just want basic healthcare to help them in their time of need. Overall, it is a major issue if your doctor does not have time to help care for you. While I understand schedules can be tight, the fact that this place has a 5-10 person wait list daily shows how much they've overbooked Dr. F, which is not fair to the patients.

Can an eye exam really be THAT phenomenal? I mean, it's an EYE EXAM ... well... it sure can at this place! I went here for the first time today - staff is SUPER friendly and top-notch ... Dr. Ferrucci?? As professional and amazing as they get! She explained everything in detail about my ocular heath (she asked a ton of questions related to my eye health habits, which was a great sign), recommended actions I could take to better care for my eyes, answered my zillion questions, listened to my stories about how I used to be utterly careless with my contacts when I was younger - and didn't judge me once, hehe. Not for one minute did I ever feel rushed...So glad I found this place and have a feeling I have found my lifetime optometrist!!!

Friendly, helpful, and attentive staff. Dr. Ferrucci is knowledgeable and personable. While I don’t yet wear glasses, there are tons from which to choose. It’s definitely a pleasure visiting their office.