Total Vision Center
4101 E 42nd St #106,
Odessa, TX

Customer service was great! I've been coming here for a few years now ...the doctor is awesome and explains everything in detail....the girls in the front are very nice and helpful especially when picking out what lenses are best for my eyes. Highly recommend ❤️

I made an appointment to get contacts with this office and since day one I had nothing but trouble. First of all, the girls at the front desk have attitudes and you can see it on their face and tone of voice. I was talking to a blind with glasses and she left me talking. They shouldn’t work there if they’re not going to have the great customer service! When I was notified my contact prescription was in I picked them up to find out at home when I put them on that they gave me someone else’s contacts. That’s an inconvenience to that other patient and myself! The second time around the dr examined my eyes for contacts again and he seemed to have gotten frustrated with me because of my astigmatism and prescribed me contacts but told me there was nothing better could do for me that I either go with that prescription or there’s nothing he can do. When I called to ask if my contacts were ready they said they were and I went to pick them up and there they told me only one side came in. Another inconvenience of false information. This office needs better service and I will NOT return.

Watch your billing because they get it wrong. Don't know the insurance guidelines. Will bill you four months later. Very rude staff telling me that I would have had to pay it anyway. Really? Four months later? Doctor was great...front desk different story. Will never recommend.

Dr. Adcox is awesome. Some of his staff is great as well. The staff answering the phones , not so much! They seem to need training or at least, they need to understand that customers have options and despite having a great Doctor, some would go elsewhere based on their neutral at best phone etiquette.

Worst customer service. Very bad service. I tried to explain not to schedule me another appointment for next year and the guy kept giving me smart remarks. I think they over charge all their customers. They force the fitting on their customers even if u dnt need to purchase contacts. I dont appreciate the guy working the front how he treated me and I think he needs to get rid of. He wouldn't tell me when the office manager or the dr was going to be in. He kept saying IDK. He's not the only rude one there. There's also another lady that's rude that was not there. I will take my business elsewhere.

Very nice and polite staff. Doctor was very informative. Prices were great even if I didn't have insurance. Young lady that helped me pick out new glasses went out of her way to find exactly what I wanted I will be a lifelong customer!

I always have a great experience at Dr. Adcox office. The staff are always welcoming and took the time to help me understand my insurance benefits. Dr. Adcox always has a great attitude!

Second time there. Returned because I loved Dr Addcox. He retired,won't return again. The staff is rude ,not friendly at all. I got there on time to my appt and I said good morning to the receptionist Angela and she did not respond. SHE HAD THE FACE OF I HATE MY JOB. It wasn't until I reciprocated the treatment that she changed her tune. When I call they answer with no friendliness no desire to be helpful or give good service. Very dry and monotone. This place needs an entire change of staff!

Had such a great experience. The ladies that work there were super helpful. And the dr is such a sweetheart. Didn’t wait long and my glasses where ready in a timely manner. Definitely going back for my annual!!

I’m giving them 5 stars for rectifying the issues I had with their office. They messed up my glasses twice and I had other little problems with getting my glasses shipped to me. I spoke to the manager, Gaby, and she worked out a solution for me. I just want to give her recognition, she was very helpful and polite. In their defense, my husband’s glasses were perfect, he had no issues.

Everyone was very courteous and it went very quickly considering all the things that they did for me and I have a lot of confidence in Dr adcock's so I will be back this is my second time with them for my eyes and I really appreciate his honesty and how he handles his patience

The doctor was very friendly and professional, and the time spent on the office wasn't unusual, though i spent more time sitting and waiting than being examined. Office staff could use a bit more training and counseling on customer service. They seem to be complacent and settled on their routine and don't care to extend themselves personally. Overall good care, just not overly impressive. Likely that i will not return at this point, and will continue to find a regular eye care specialist.

Doctor was good. The staff is another thing. The girl in the front was very rude. I waited two weeks for my glasses and nothing. Finally got them and still got the wrong prescription on them. And then she tell me that it's our fault. And we have to deal with it. I will never go back and don't recommend any body going there.

Dr Adcox's staff is always super pleasant and helpful. Dr. Phillips took extra time helping me to understand some issues I have been experiencing. They are simply the best!

Dr Adcox is great! Iv gone to him for several years since moving to Odessa. He has always done a great job at getting my glasses and contact prescription perfect. And when he saw I was a candidate for Lasyk Eye surgery he put me in contact …

We recently visited here for my sons annual eye exam and Dr. Feeser, was amazing. He was very friendly and professional. He took the time to explain everything to me and tried to make my son feel at ease with his visit. However, the front desk staff and the lady named Angela were not so great. While waiting for our glasses to be ordered Angela was very rude and unprofessional with a lady and her children. First, glasses are expensive and we as parents do our best to pay for all the expenses. The mom in front of me needed an extra two days to pay for her glasses and Angela said, “ Until Friday”! and you could tell she was agitated by this information and as a mom and human being I felt that Angela the person who helps with glasses was very rude and should have been more understanding and not so judgmental. Eventually, she agreed to hold the young girls glasses until the mother could pay for them, but it was very uncomfortable to watch how Angela treated the mother. When it was my turn to be assisted she seemed fine until I started asking questions about our bill and what insurance would cover. As a customer and mother of a patient I would hope that we can receive good care and good customer service from Dr. Resser’s staff. Unfortunately, there seems to be a persistent issue with customer service and the staff there with customers. Which is very unfortunate, because it’s hard to find good care in the Permian Basin. I plan on making a formal complaint on Angela and asks that Dr. Resser speak with his staff on how important it is to be patient and understanding when it comes to families needs and situations.

Very rude service. The ladies in the front office are just rude. I don`t understand why? Maybe they were just having a bad day? I was excited to buy glasses. I love buying new glasses. One of them even made fun of me for wanting to buy 300 …

I ordered some glasses from them. They told me it’d be 7-10 business days. So I waited a week, never got a call. Waited another week, still no call. So I call them and they tell me they sent me a text a week ago that they were ready, I …

Will never go back or refer them to anyone. Girls working up front were very rude. The whole time they were talking up front they cussed very unprofessional. When they said they didnt take my insurance i thought maybe there was a …

We were glad to see that the friendly staff was back. They are always helpful. Dr Adcoc asked all questions directly to my 9 year old which he appreciated helped him feel welcomed. Thank you all for your great work!

Okay strongly recommend not to come to this place I’ve went in for a eye exam and to get a new set because the ones I had before broke and they couldn’t give me new ones because my prescription was old so I had to do the exam... well anyway doctor was a nice guy very professional but my only thing was they told me it was 4-6 business days for me to get them back I went on 6-11-18 and I called today 6-15-18 they just told me it might be till 2 more weeks!!!!!! Pretty frustrating when ever your driving without glasses if I knew it was going to take this long I wouldn’t of gone to this place at all i payed $305.89 and now I have to wait 21 days so I can get my glasses THIS IS UN ACCEPTABLE DEFINITELY NOT COMING BACK TO THIS PLACE..

Play change my rating depending on the reception and the doctor how I'm treated. My insurance said this place was covered on my policy and it doesn't matter to me if they're in the mall or not that's not an issue I just want a correct prescription made for me because I've been disappointed by America's Best contacts and lenses and Stanton. Stanton was horrible!!! They don't even have real optometrist in the office, they are all trainees. But I will come back to my review and when I pick out some frames I'll take a picture. Unless I get contacts 👓🤓

Would give 0 starts if I could... been going to this eye doctor for years and each year it seems to get a little worse. Office staff is rude and unprofessional, I can't count the number of times I have been in the waiting room listening to …

Great office. I have always been pleased with the service. Dr Adcox is such a great Optometrist. His staff is so patient. My little one literally tried on like 15 pairs of glasses and the young lady patiently waited on my son. She wanted to make sure that my son was happy with the pair of glasses that he picked. She made sure they fit him well and that they would not fall off his little face.

Everyone was friendly and professional. Everything done was explained before it happened. Dr. Adcox was very pleasant, explained what was being done, gave me time to make a decision, and asked me if I had any questions. It was a most enjoyable experience and I will return!

Doctor is great and the staff was nice to my face but away from me I heard them talking by where the contacts are and heard them complaining about me. I get it if your frustrated with me for not knowing your job or for whatever reason, but at least whisper your opinion to a coworker or wait for the customer to leave.

This saddens me to see all the terrible reviews. I love Dr. Adcox, and really have never had a problem with his staff, I have been going here for as long as I can remember. Maybe, I am just an upbeat friendly person who knows how to get …

I went through the process of creating a profile with them, sharing insurance info, and booking an appointment. One business day prior, I missed a call from them. I assumed it was to confirm my appointment, so I returned it the next business day - hoping I’m not too late to confirm. The joke is on me. They didn’t bother to let me know but decided to close on the day of the appointment, so here I am driving into the city and learning they “have no appointment on record for me today or any other day in my chart” from an answering service. Extremely unprofessional approach to patients to schedule them, cancel them without notice, and then pretend on the phone it never happened. I would’ve been a new patient, which is why I went to all that trouble via phone to set up a profile. Now, I will have to find an eye doctor over again and miss work to be seen when I could’ve rescheduled with someone else if even an ounce of professionalism had been employed.

Got a wrong prescription. Staff are not properly trained, I've called for a week now to have them send my medical records faxed over to another doctor still have not had them faxed. Just no customer service. Alot of time and money spent.

I went through the process of creating a profile with them, sharing insurance info, and booking an appointment. … More

My brothers and I have been seeing Dr. Adcox for over 15 years. He’s wonderful and very professional and his staff has been kind and courteous. Definitely one of the best in Odessa!