Total Vision Pasadena
1 W California Blvd #513,
Pasadena, CA

I wish I could give zero stars.I am extremely disappointed and frustrated with the incompetence and unprofessionalism of the practice. Some of the equipment was not even working properly during my recent appointment. The front desk staff provided completely incorrect information about my son's contact lens order coverage under insurance. I was explicitly told a 1-year supply would be fully covered, yet only received 2 boxes. When I called to address this unacceptable mistake, I was met with deflection and blame rather than accountability. The staff chose to ignore their obvious miscommunication and instead accused me of being wrong. what a shame! My time and insurance benefits have been woefully wasted. I will NOT be recommending this practice to anyone. Do not expect me to return as a patient unless major improvements are made, starting with holding your staff accountable and retraining them on basic principles of customer respect. Your patients deserve far better than what I received. I hope this feedback will be taken seriously, as you simply cannot afford to retain patients with such incompetence and dismissal of valid concerns.

The office is located in a large strip mall across the street from Cedars Sinai Huntington Memorial Hospital with free share parking spaces The office is very modern with several display windows of frames. The entrance there is reception desk with a friendly staff. There is a full staff of optometrists and opticians on duty. There are two opticians Elissa and Laura. Elissa helped me select a pair of new frames bifocals glasses for my computer use. She carefully fitted the glasses on my face. The office was closing when the pictures were taken.

Beware the new team as for summer 2023 is terrible! I started going to Dr. Korth years ago and it was great! I spent years trying to find the right eye doctor and this practice was so good I drove from Hollywood to go there. Unfortunately, Dr Korth retired in August 2023 and it’s been havoc ever since. I have been patiently waiting for my contacts since June! I call all the time and am constantly told they will figure it out and call by the end of the day. I can’t even count how many times I have been told that to no avail! I have been considered medically necessary for years and somehow that didn’t get put into my file when I went for my annual visit. First I was told VSP wasn’t getting back to the office, then it was my health insurance company and then it was their own billing departments. I don’t know what happened, but I’m done with them. I have been dependent on glasses with an old prescription and many scratches. This is insane!