jerri

I have been a patient for years, when I first became a patient Dr. Marino was my doctor and he got my prescription correct the first time :) He has since moved on to better things with Triangle Vision and respectfully earned! I haven't been pleased with the service since he left the location. I just renewed my prescription, which was fine. I also bought a pair of glasses in addition to contact lenses and sunglasses. The eyeglasses were the poorest quality lenses and I can't even see out of them far away. I would of bought better had I been informed about what I was signing up for. The customer service from the front desk and the person selling the glasses is less than what I received years ago. If I could post a picture of my glasses people would laugh. They look like coke bottles that were not shaved to fit the frame. My vision isn't bad it's 1.25 + in one eye and 2.25+ in the other. Not to mention you can't get a return call from anyone. Nope I will take my insurance somewhere else. I do need a copy of my latest glass prescription.

Amie Zanzano

Sadly, they are very unorganized. Dr will not return phone calls to patients even after not getting returned calls for Days. The only person there who is great was Steven in optical. Dr. Clark’s offices used to be fantastic . Super sad. Will not be returning to see Dr Bass and DO NOT Recommend for me or my family and friends.

Sarah Sowers

I have been buying glasses for my children for 17 years and this was my first purchase here. My son chose a pair that was very similar to his old pair and I didn't realize he hadn't been wearing his new glasses (a few months later). When I asked, he said they hurt his head, his vision was distorted and they made him feel weird. We went back to his eye doctor and she tweaked his prescription a bit. I went back to Triangle Vision to get his lenses replaced. I was told that too much time had passed and I would have to pay for new lenses (would have cost more than I spent on the whole set). I had purchased the lens warranty and could get one lens replacement for free. They wouldn't honor that because it was a new prescription. I get that they have their policies, but that is poor customer service, in my opinion. In the end, I will just take my business elsewhere and let another company have our money. With 5 people in glasses, we spend a lot in eyewear every year.