Let me first say that Dr Wu and Dr Vessels are both amazing. This review is for the deplorable scheduling department. Tufts New England Eye Center needs to do a much better job of returning people's phone calls and getting them an appointment. I left a message over 2 weeks ago, and I never heard from anybody. The same thing happened a year ago when I called several times, and nobody ever called me back. It's as if Tufts doesn't want the business. I ended up having to leave a message for Dr Wu to call me because I just could not get a return phone call last year. Doctor Wu did call me, which was fantastic. She gave me the direct number to her secretary who scheduled me for an appointment -- but I'm quite sure Dr Wu doesn't have time to return phone calls due to incompetence from the scheduling staff. Getting an appointment or a return call should not be this complicated. I'm posting this review in hopes that Tufts management corrects this major problem.

I've been going to Dr. Baumal for several years and have received the highest quality care. Very grateful for her and for the excellent staff at this facility. Sometimes there is a wait but these doctors and techs are extremely thorough, talented and committed to their work. I feel like they care about my eyes more than I do. It's great to know I am in knowledgeable and caring hands.

Dr. Helen Wu performed my corrective eye surgery (Visian ICL) and I couldn't be happier! For the first time in 30 years I'm not wearing glasses and have 20/20 vision. I am thrilled. The staff members are all very friendly and the quality of care is excellent.