UAMS Health - Harvey & Bernice Jones Eye Institute Clinic
Outpatient Circle Harvey and Bernice Jones Eye Institute First Floor, 4105 Outpatient Circle,
Little Rock, AR

My terminally ill brother had an appointment today for a critical situation, detatched retina. He has been there over 3 hours from his appointment time after Ubering an hour to get there. In what world do you make a terminally ill human that has just Ubered from Hot Springs with a critical situation wait over 3 hours and say there are still 4 in front of you and you close at 4:30 ??? Is there an issue with the person scheduling appointments? Doesn't sound like appointments are being made with respect to the patient at all. We will be reporting this ridiculous issue to our insurance company, referring Doctor, etc. Absolutely ridiculous service! Learn how to schedule and be considerate of patients time especially when they are terminally ill. 👎😒 Terrible service

16yr old surgery was suppose to be morning time which was clarified even when the date was changed in advance. Changed time from morning until 3:30 arrive @1:30pm bc they stated he was an add in. It’s almost 5 and still no surgery. I really dislike that he had to start going here bc of his condition. Professionalism, Pt Care, and Customer Service should never be a concern.

I live 2 hours away and had traveled to LR and was notified Dr Brown would not be in clinic. This is the second time this has happened. I told them I was out of contacts and they told me they were sorry. I asked if I could see a different Dr that was in clinic and was told since I have only seen Dr. Brown I would have to get permission to see another Dr. How do I get permission when she’s not in clinic? I’m sorry but this is NOT good service.