A wonderful caring team of eye specialty providers, i feel the caring expertise, their warmth and expert care. The vision rehab exercises are no fun but I love my team at the TBI Eye clinic ❤️ in deep gratitude for the wonderful team and student-providers and staff. Thank you very much for guiding me to save my vision.

The full eye exams, the clinician professionalism and appointment scheduling were all very satisfactory and appreciated. I would give 4.5 stars to that experience. However, I can’t say the same about the staff at the eyewear department. There were unnecessary rudeness and condescension in rushing customer out of Minor Hall upon picking up the eyewear. What a shame. Not seeking VIP services or corporate friendliness, but visible impatience and unprovoked verbal slights are simply not good service practices even on campus.

I am an employee at UC Berkeley, and figured that this would be a convenient place to get a new pair of glasses, just minutes from my office on campus, and that the clinic would be accustomed to working with the vision portion of University's health insurance plans. I thought wrong! It took me months to get an appointment. Upon finally getting one, I was asked to provide vision insurance information over the phone. Upon explaining that I was an employee and reading said insurance information straight out of the UCB's employee web portal, I was told that it couldn't be correct, and that unless I could come up with some other plan information they expected, my employee insurance would be declined and I would have to pay out of pocket. I re-explained what I was seeing in the employee portal, and that I would cancel my appointment if my employee insurance couldn't be accepted, at which point I was abruptly told that, in that case, my appointment was cancelled. Just another typical day dealing with UC administrative nonsense. My advice: Save yourself a headache, and go anywhere else. I should have months ago.