UCSF Vision Optical Clinic
500 Parnassus Ave Floor B1,
San Francisco, CA

I went here last year for a pair of glasses and had a good experience. Ladies were helpful and efficient. So I returned yesterday wanting to get a second pair of glasses. However, the people I interacted with last year weren't there, and instead they had a male optometrist who was extremely unprofessional. I never even got in the door because when I opened the door to come in, he immediately told me to wait outside while he finished up with a customer. He and the customer were the only ones in the place, so social distancing would have been very easy. I waited outside for over 10 minutes even though it seemed ridiculous given I could have been checking out and trying on glasses while he finished up, so eventually I politely asked whether I could just browse the store and try on some glasses while he finished up. The guy said no, just telling me I had to wait outside, not giving any reason nor apologizing for the inconvenience or long wait. I waited for another 10 minutes before finally calling it quits. I had plenty of time to observe the near empty store, and the male optometrist seemed to be just chatting up and hitting on the female customer he was with, certainly not trying to hurry in any way. Just extremely unprofessional. I ended up going to Costco for my glasses. While they probably had a smaller selection to choose from, I was able to find something I liked, and I was pleasantly surprised by the great service I received.

I shine away from doing reviews on anything related to medical issues unless it is really bad. However, I'm making an exception for the UCSF vision optical shop for the number of years that I have visited and how consistent the front desk technicians are. I always give some slack when people didn't perform the way that you expected; but those ladies are just so consistent and do the best they can. I wish their employers know how refreshing that is to know that someones are always that consistent and doing that because that are just who they are.

A bit difficult to find, you can get there from Parnassus and go down a few floors or from Irving through the parking garage entrance and take the elevator up