I want to start by saying my daughter is disabled so I have had my far share of doctors and specialist. This is by far one of the worst. They have canceled my daughters appointment 3 times this year. I just got a call from the same lady that does the scheduling and she decided to be rude like she always is. They also stated I could only be seen on 2 days of the week none of those days work for my family's schedule. Instead of trying to help me find a solution she said call back when you can come in on those days. And hung up the phone. I also hate when they talk down to me like if they keep repeating what they said it's going to change something. I wish i got her name but she most certainly shouldn't be working with patients.

This is very genuinely the worst group of medical professionals I’ve ever dealt with. The absolute worst bedside manner. The clearly expect you to kiss the ground the walk on for gracing you with their presence rather than actually trying to help you. I was basically told they couldn’t help me for a few months, which is what it is, but was told that something urgent to me just “wasn’t urgent” to them. They then sent me to a different department within UF Shands, and just handed me a card with a number on it and told me to make my own appointment instead of referring me over there. I told them that if they want me to go there to get help, they should refer me and call them to help me get an urgent appointment as I am from out of town. They told me “all the residents are busy but they will do it after”. Okay no worries, but when I finally got to the referral place, I was told no one ever called for an appointment for me. When I asked for the address to the place they referred me to, that is WITHIN SHANDS HOSPITAL, they said they didn’t know the address because it was a different department. You’re telling me you can’t just google it? It’s just the complete absolute lack of willingness to help that really gets me. When I told the doctor I didn’t like his tone when talking to me and my mother, he responded “too bad, this is how it is”. I just can’t get over how small and unimportant they made me feel. I ended up going to the wrong building in Shands, being lost for 2 hours because they couldn’t be bothered to make sure I had the correct address and understood where I should go. I have gotten better costumer service at a McDonald’s than I got at this place. Try going somewhere that actually makes you feel heard and like they actually care about your well-being, not this place where they think you should be grateful just to be in their presence. Absolutely disgraceful that this place is a part of Shands, because the neurological center is wonderful.

WATCH THIS Company concerning your BILLING! You obtain coverage for your visit. The laziness of the company and NOT contacting ALL BILLING PARTIES before just throwing bills on innocent patients. If some patients fall for this FRAUD of these irresponsible people, I guarantee they will take funds from innocent Disabled people & Still obtain from the CORRECT BILLING PARTY; wouldn’t Refund the disabled/elderly funds back. They Most likely will STEAL FROM INNOCENT PEOPLE! The UF Students aren’t the Best. Might be better to cancel the NEXT appointment. Allowance of more ignorant students is making the company look bad.