UK Advanced Eye Care
Fourth & Fifth Floors, 110 Conn Terrace, Shriner's Building,
Lexington, KY

I have been with UK Eye for 4 yrs. They explain, nothing. They recently changed medication, but, no explanation of side effects. I canceled my appointment. I would not recommend UK Eye.

The Ophthalmologist was very patient, understanding and thoughtful when explaining how one of the eye medications is expensive if my insurance company refuses to cover the cost, so she gave me a Copay card to help offset the price of one of the medications she subscribed.

Visit there for eye appointment. Good quick service at the front desk waiting is long as there are many people there. Parking is very difficult in parking plaza.

My regular eye Dr sent me here for a certain test to be done. They did not run the test but did their own eye exam. Proceeded to then tell me nothing was wrong with my eyes and that I needed to switch contacts. Then said if that didn't work, I could come back. I will not be back. I will drive to Cincinnati or Nashville. Go there at your own risk. I regret not stopping the eye exam and demanding the test.

Great place for quality care.They go all out on working with the insurance company to get what is best for your eye care health.

My husband had a diabetic eye exam set up and I gave all insurance info when the appt was made and everything was fine they set up the appt. Then we get there "check in" and set in the waiting room for 45 mins before we was called back up to the desk and say we don't take your insurance. We can still see you but, you will have to be self pay. Needless to say these people are very unprofessional and don't value people's times at all. My husband and I both took off work early for this appt and missed work just to set in a waiting room for close to a hour to be told we don't take your insurance.

My son was referred to this office by his eye doctor to get corrective eye surgery for his lazy eyes, he went to his first initial appointment they told us it would be up to 6 weeks before we would hear back from them to schedule his surgery. They finally reached out to us with a surgery date of August 9th, my son and I drove 45 mins to Lexington for his pre op appointment just for them to tell us his surgery was cancelled because the Dr decided the week before his surgery that he wanted to take a vacation we never received a call or anything to let us know it was cancelled. Fast forward a few weeks they called us to let us know that his surgery was scheduled for October 4th, great right? WRONG. I called the office 3 times to confirm that his surgery was still for today, they told me yes and that I would be hearing from the surgery center yesterday to confirm the arrival time, never got a call so I called the drs office spoke with the lady at the front desk she confirmed again that his surgery was today, I let her know that I hadn’t heard from the surgery center so she sent a urgent message to Dr Franklin he called me back to let me know that that he was on the schedule but he had no time as to when the surgery would happen. I just spoke with the surgery center and they told me that Dr Franklin is not on their schedule for any surgery today. Now I have to wait til the drs office to call to see what’s going on, it is frustrating because my husband and I both took off work for this surgery and wasted vacation days just to be told my sons surgery is not happening now because the office dropped the call and didn’t call to add my son to the surgery schedule.

We received excellent care from Dr. Bradley but the woman working in the optical shop on 9/24/25 around 2 pm was so unnecessarily rude and condescending, even my seven year old commented on it after we left. I hope she was just having an off day and doesn’t regularly treat patients/customers this way.

We've been coming here for over 10 yrs now for my son and the staff and drs have been nice. We've had to switch out with 3 different optimalogist since the 10 yrs because they (the drs.) have moved onto different locations. My son has gone through 2 eye surgeries and I pray it's the last one. We are hoping we are coming to an end to having to come to this clinic. It's over a 2 hr drive here and it is a nightmare to try getting an appointment. They are always backed up and the wait time after getting called into the rooms are very long. I know this line of work, there's uncertainty with each visit but normally we wait over 2 hrs for a 5 min visit. Then you have to deal with the parking garage. You never want to drive anything bigger than a small car to park or expect some major dings when exiting. I truly do love the drs but this location just isn't family friendly oriented. Just needs some management organizing and this would be a top notch location.

I waited for over 3 months for this appointment. 2 weeks before the day, they called and said they had to reschedule. Luckily, it was sooner, but only by a few days. They put me on the schedule from 1:10-2:00. The place was impossible to find. I called to get help but that was unfruitful. I got here right at 1:00pm. The woman checking me in said, "Oh... this is for *you*. You brought a baby to a four hour appointment for yourself?" Well, she's 8, and I promise they would have never said that if I was a woman. She just assumed that, because I'm a man, I've got something else I can do with her. There are mothers here with their kids and I doubt very much anyone said a thing. I thought it was extremely rude for her to say. And, *FOUR HOURS*? No one ever told me anything about 4 hours! We hadn't eaten, thinking we'd just grab something afterward. We waited in the waiting room, then waited in another waiting room, and then in another waiting room... the whole thing seems to consist of being ushered from one waiting room to the next. This is a management problem. They need someone in here who can make this work better. And they've *got* to communicate to properly set correct expectations. This is crap.

This place values absolutely no one’s time. An hour-and-a-half and still sitting and waiting for the doctor. …

In case you are a first timer, like I was, I'll help you out. The entire site around this building is under construction, so park in the parking garage on transcript. Get off on the 3rd floor because there are no signs in the elevator. Bridge over to the correct building. Follow the sign. Your appt may be on the 4th or 5th floor. Make sure to ask because they don't tell you. I checked their website beforehand to see where to park and none of this is mentioned so it made me late. Otherwise, the assistant and Dr were very nice and professional. I had a good exam and the parking was free.

Assistants were awesome and caring but when the Dr came in Dr Katz is terrible. I feel like a big inconvenience to him and he rushes. Desperate to find a solution to my eye issues. This is my 4th time coming to try to get help and nothing but brushed off. You would think by the name Advanced eye care would be great but its very miss leading. Don't waste your time

Very friendly staff. Parking in the garage is easy and quick. The amount of time in the waiting room was about 20 min for me. Longer wait times once I got back to the exam room. One of the smallest selections of frames in stock I’ve ever seen at an eye care center - even less options for those with Medicaid insurance. I wouldn’t mind to return to this location, as it suited my needs. But I wouldn’t mind to try somewhere different either.

would give 0 stars if I could. This is absolutely the worst office. The waiting time is always more than an hour. The front desk staff—especially a young girl working there now—are not friendly, not helpful, rude, and a disgrace. I had an appointment with my optometrist and waited on this appointment for 7 months. They texted and called to confirm the appointment, but not one person cared to email or text me about where I needed to park due to construction. It took me 15 minutes to find parking in the wrong place, and when I got there on time, I was told I was 5 patients behind. Why? Sorry, we are very busy! Really? Change your office and find a better one with friendlier and more caring people, especially front desk staff, who MUST greet the patients rather than scare them away! Run run

Staff, admin, nurses etc. went above and beyond. I was scheduled for one thing and that was to remove a lesion I got after cataract surgery..simple procedure..this Dr with no personality, no compassion and his demeanor was like my visit …

I see Dr Douglas Katz and he is great. I just had cataract surgery and I am so amazed at how well I can see. Thank you Dr Katz!

Extremely long wait times what is the point of an appointment time when i’m not seen for almost two hours its ridiculous!

Have been seen for 5 months now at U K advance eye facility, and my issue hasn't been resolved. On my second visit I was told the medication was calling a toxic reaction. So he added a second prescription to it. Didn't see any improvement untill physician took me off medication fully. Once I got better, The physician put me back on the same medication that caused the reaction. With that being said, I am having difficulty getting the physician to send the needed information to my short-term disability group.. I have taken papers that need to be filled out personally to the physician with no response. I'm going to take my concerns to another facility and see what they recommend I do. Because, I feel like 5 months is enough to resolved infection in the eyes. Not to say that using the same medication that caused me a toxic reaction is still being give to me.

Dr Franklin was awesome. He connected with my 4 year old and kept her at ease. The first “doctor” I met was awful though. Fernando? Ricardo? Not sure of his name but my daughter is TERRIFIED of returning to eye doctor now, let alone using her prescription drops. Terrible bedside manner and should NOT work with children. Will be finding more child-appropriate eye doctor next time. Not returning to UK Eye

I had cataract surgery by Dr. Conklin with excellent results. No problems whatsoever. Same for return visits ( after surgery checks). Everyone was polite and professional. No excessive wait times or anything. Everything went without any issue. I would recommend them.

My regular eye Dr sent me here for a certain test to be done. They did not run the test but did their own eye exam. Proceeded to then tell me nothing was wrong with my eyes and that I needed to switch contacts. Then said if that didn't work, I could come back. I will not be back. I will drive to Cincinnati or Nashville. Go there at your own risk. I regret not stopping the eye exam and demanding the test.

At this point if I could give 0 stars I would. We drove 1.5 hours to the ER for what we were told would be emergency surgery by the Chief of Surgery. We get here and are seen by a resident who then has to have a fellowship review what he looks at. Who then has to call and talk to someone else… it’s just a big run around. After torturing my kid for hours they send us home to come back at 8am even though this is an emergency issue and affecting the only eye he has vision in. We arrive at 7:40 in the parking garage and get a call that they pushed him to 10am. I inform them that we are here and he asks if there’s anything else he can do. Again, the resident has to do the dirty work.We have yet to see an actual doctor or surgeon so I can’t even rate their work. Beyond mad would be an understatement.

My daughter has doctor M. Bradley. She is the best, absolutely wonderful. But I get so annoyed when I have to sit for at least two if not three hours everytime I come in here. They always overbook but today the had a cancelation so I thought just maybe it would go quicker this time.......NOT.

First - Dr. Franklin is awesome. He has a great attitude and he explains things very well. It’s my 6 month old that is his patient and he’s done amazing with him every time I’ve seen him. Because he’s a great doctor is the only reason this office didn’t get 1 star & 1 star would only be because you have to rate it to be able to leave a review. We won’t be back. The first appointment not only did they text a confirmation but they left an automated voicemail as well. When I got there some how there was no appointment scheduled and I had to wait over an hour and 20 minutes - in the main waiting room, a waiting room in the back, and then for longer in the actual exam room. At this time my baby was 2.5 months old. One of the clinicals put drops in to dilate his eyes. She explained as she was doing it that she needed to come back two more times at however many min intervals putting more drops in to complete the process. That was before we were placed in the second waiting room. No one ever showed back up until moving us to the exam room - but even then & after, no more drops. By the time the doctor got in there, only one of my sons pupils were dilated. This office is unfortunately a joke. I gave them the benefit of the doubt thinking maybe it was some how my primary drs fault and they really just didn’t have the appointment. However, today, in the VERY long line to check in (because no one was at the check out counter; so we were all waiting in the same line) I heard that same receptionist tell another person that she can’t seem to find him on the schedule. Wow. But further more, after waiting just a little too long in the waiting room - someone called my sons name but some how by the time I managed to simply grab my diaper bag and car seat - the man had already went back through the door. So I did too. Talked with him for a minute and then me and my son were sat in a hallway. For an hour. Before finally being sat in the exam room. My appointment was at 10am and it was at 11:40am that I finally opened the door ready to tell them that I’m just going to leave & Dr Franklin just happen to be on the other side. He’s a great doctor - unfortunately it’s the whole experience that matters, and having to wait that long either time just isn’t the right experience for me to recommend to others.

After reading all of the reviews on Google I was reluctant to visit this place. The only negative thing about this place for me was the paid parking in the parking garage. It was only like $3 for 3 hours but I guess that's normal for doctors in Lexington. The office was fairly easy to find, the floors were labeled on the elevator with arrows pointing the way on the floor. As soon as i i walk into the office i was greeted by friendly staff at the front desk. The wait time was around 8 minutes from the time i checked in. Every doctor that worked with me was very knowledgeable and polite and seemed really interested in helping me. The visit was 3 hours long, but that was probably due to my special case. The whole time i was being seen the doctors were focused on me, instead of hopping between other patients like at other places. All in all it was a great experience! I would recommend this place to anyone seeking a family friendly eye doctor.

I'm talking about Claire Fraser she was a big joke she did not help me in any way I wanted eye drops for my eye she said no I was in pain when I went there and she did not help me I want a doctor's referral in Cincinnati and she said no I …

Nice building, professional care!

I had a 3:30 appointment for my son and got to see the doctor at 5:40. UK should be ashamed to have their name associated with a place that is run so poorly! It was beyond ridiculous. My wife was told that they run behind daily. Running a clinic in that manner is completely unacceptable.

Dr Conklin has performed surgery on both my wife and myself. He is an excellent, straight forward doctor. His wait time for his visits can be long, that is because he is all about the patient, and the quality of trusted care is well worth the wait times!

I saw Dr Capoor. She was nice and seemed very knowledgeable. My complaint is I was told to be there 15-20 minutes prior to my appointment to do paperwork. I was there about 30 minutes early. Then my appointment came and passed. After sitting there waiting for an hour and half, one hour past my appointment, I was called back. In total I sat back there in total 45 minutes alone. It took about 15 minutes total for the exam and for my file to be updated. So I was there a total of 2 1/2 hours for a 15 minute exam.