University Eye Specialists, P.C.
2547 Willow Point Way,
Knoxville, TN

I went in last week to get my eyes checked because I had been suffering from styes/ clogged glands in both eyes after using a lash growing serum. I had hopes here because after going to another doctor in Chattanooga they had told me I might need to do a procedure to have scar tissue removed so I wanted a second opinion. The doctor here came in introduced himself asked me what was going on and I explained everything that I had been going through. I asked if my eyes were going to go back to normal and all he said was “maybe yeah”. Im disappointed with the lack of empathy as a doctor to a patient suffering and looking for answers because a previous doctor did not help me. Unfortunately neither did this DR. Doss. When checking my eyes two women walked in and never introduced themselves or said who they were they just went to the computer. Dr proceeded to speak to them and tell them what he saw in my eyes. As a previous healthcare worker myself, I believe this was unprofessional the women to not introduce themselves or be introduced and to feel out of the conversation because I did not understand some terms. He barely asked me any other questions than in the beginning of our conversation. I asked questions and he seemed to answer rushed and trying to move on. Women also seemed rushed typing in the computer what the Dr was saying. Doctor spent more time looking at prices on the phone of different medications I could be prescribed and the prices which I did not understand. Ive never seen a doctor do this. Only gave two stars because the young man who took me back to the room was very nice and he seemed like he genuinely cared about what I was going through and asked me more questions than the doctor himself. Again, disappointed in the lack of care and empathy as a doctor. I know doctors are busy but wow. Seriously expected better treatment. Its hard suffering from eye problems for over two months, on top of other health issues, plus being post partum, you have no idea what a patient is going through try to be more genuine and listen and ask more questions. Would NOT come again or recommend to any friends or family.

I do not have a good experience with this provider. I explained to the doctor high light sensitivity and other issues that I have. After checking my eye, they said they really don't know what can be done and maybe I should just keep taking the teardrop that I was taking. Instead of solving my problem, they were very eager to sign me up for an "eye exam" for which I had to pay out of pocket since they did not accept my insurance (vsp). And when I denied paying for the exam (which is irrelevant to my problem), the front desk staff turned very cold and unwelcoming. Later, I went to another provider and they diagnosed that I have developed dry eye disease, which these doctors did not mention even once.

All went very well at this appointment. Dr. Cole was very nice, informative and professional. She gave me all the best options for my contacts based on my lifestyle and situation. She gave me samples to try before I spent money on contacts I might not like. I'm excited to have these new monthly contacts. So far I really like them and will be calling to order them soon. I had to leave for a dentist appointment after an hour of being at the office so I was unable to get fitted for glasses and pick a pair of frames. I will need to go back to do that soon. It would have been helpful to know how long to block off on my calendar when scheduling to ensure that I had enough time to accomplish everything I needed to at the appointment. All in all, I am very pleased with my experience. Thank you!