University of Maryland Eye Associates at Redwood
419 W Redwood St #420,
Baltimore, MD

Two stars because the doctors are fine, but otherwise? This whole clinic (if that's the right word) is terrible. Everything goes through a call center, so refilling prescriptions is a nightmare because either something doesn't get done on their end or the pharmacy's end, so refilling is a frequent battle and a slew of phone calls when it really could be a lot simpler. I am currently trying to get one of my prescriptions set up for home delivery and can't even get in touch with the actual doctor's office to make sure the request has been seen. Communication is either being on hold a lot, being told you'll get called back and you never do, or all your info being put into an online patient portal that no one even reads anyway. Freaking awful and I am always near frustrated tears anytime I ever try to get anything done with this clinic. I regret choosing them and would leave immediately if I wasn't convinced that sending my records to another doctor just simply wouldn't happen, and THAT would be a pain too.

Crowded and unorganized. Its a crazy place and it seems forever to wait for the doctor. Also on the day I came here, a woman at the elevator complaint that the doctor left something in her eyes accidentally during surgery so she had to come again to take it out. That freaks me out and I ran way. Never come here only if you want to experience something unpleasant.

Consistently have to wait at least half an hour before your scheduled appointment to be seen. This office always over books appointments and the waiting room is frequently full. The staff is very friendly, but the wait is killer. Do not make any others plans because you will be in the office for over an hour.