University Optometry
725 University Ave Ste A,
Palo Alto, CA

I don’t know why people have given University Optometry a good review. My experience: 1. I called to make an appointment when they were open but no one answered so I left a voice message. Two days later no one had returned my call so I called again. 2. I spoke to a lady who appeared clueless but stated that the price for a contact lens eye exam is $250 and I made an appointment for a contact lens exam for my daughter. 3. When I arrived they agreed that I had made the appointment but stated they could not accommodate because they had made a mistake and not allowed time for the appointment! 4. When I paid for the eye exam they charged me $443 not the $250 agreed! 5. When I talked to the manager about my experience he accused me of lying about what had been agreed. I strongly recommended that everyone avoid University Optometry.

Dr Yim provides a thorough exam and makes time to address any questions. Staff are friendly and helpful.

I've had an awesome experience every time I've had an appointment. They're very quick and efficient with the examinations. Dr. Ratinoff also has the best dad jokes. I laugh every visit. Everyone here is patient and helpful when trying to find new frames. Recently, I lost my beloved frames and they took the time to help me hunt a pair down, even though it was no longer being manufactured! I was so thankful. Definitely recommend this business!