University Vision Centre - Westside Office
3800 N Mesa St suite b-1,
El Paso, TX

Staff and doctor were very friendly. I would have appreciated to be able to give half of payment when ordering products. Credit card fees should be avoided for customers. Also when selling a product staff should be knowledgeable and not add fees after when you have already been given a total. Overall my experience was good.

I had my appointment the end of October. I had to wait more than a month for my trial contact lenses to come in with no updates from staff. I called November 10 and left a voicemail. I used their text message service that following Monday asking for an update both of which had no response. I had to go in person to ask what was going on with my contacts. They claimed they called me and “forgot” to write that down in my file. They scheduled me for an appointment w/o my trials even being there. Raquel was super nice and gave me a month lens to try so I would not waste time for making the trip. After a week (a month after initial appointment) they called and said my trail lenses came in. I was scheduled and to my surprise they only sent the left lenses! They scheduled me w/o checking the shipment and they still had the nerve to ask of I had worn contacts before! I finally get called to pick up my right eye trials. I ask for my contact prescription as I am very unhappy with their service and, I can’t get it as I need to finalize my trails before! They just flat out said “nope” with some attitude. This place needs better attention to detail and better service.

I thought the tech who ran me through the tests was professional and efficient, as well as the actual optometrist I had, Dr. Garner, who was excellent and took his time to explain my results and answer my questions thoroughly and patiently. … More