UNMH Eye Clinic
,
Albuquerque, NM

This is a newly remodeled clinic. It is very nice. I've been coming here for several years. The staff are all very friendly and profession.

UNM Eye Clinic can have a scheduled patient wait over an hour and half before seeing the doctor. This causes anxiety and discord with the patient. UNM has an agreement with VA to see Disabled Veterans and is given a VA Authorization Number with first appointment. However, UNM does not know what they are doing when filing for VA PAYMENT. UNM attempts to collect from the Veteran by calling the VA an insurance company and sending the Veteran a bill. THE VA IS A DISABILITY PLAN/ NOT INSURANCE. Terrible and noncaring eye clinic for US Veterans. Veteran patient has to look up authorizations and verbally give to UNM collections AGAIN when on their clinical records. UNM EYE CLINIC IT SEEMS CARES MORE ABOUT THE REMOLDING OF THEIR BUILDING AND THE APPEARANCE OF THEIR WORKERS (ALL ATTIRED WITH THE SAME HAIR CUTS/UNIFORMS, ETC). Will never return to UNM Eye Clinic, God Willing. We have requested different VA Eye Care where they CARE about the Patients medical eye condition..

The eye care professionals in the clinic are quite knowledgeable and professional. My dealings with the front desk staff have left me extremely frustrated and wondering how healthcare workers can be so rude. They have also left me wishing I could pick another clinic to receive my care from as the rules seem to change depending on who is on the other end of the phone.