UPMC Vision Institute
1622 Locust St,
Pittsburgh, PA

I'd like to thank the entire staff at this state of the art facility! It was near the end of the day for the clinic but they took me in and thoroughly examined my eye found the problem and used a laser to stop my retina from detaching. I'd like to personally thank the following: Rob Nelson (technician), John Gote (resident), Sarah Michelson MD (attending physician), Aditya Uppuluri MD (retinal fellow). The staff worked after closing hours to make sure that I was completely taken care of. I highly recommend this excellent clinic!

Had cataract surgery there Tuesday Dr. Shazly is amazing. The entire staff treated me so kindly and so gently and I just want to thank them with all my heart. They are all great.

I am so pleased with my experience with the vision institute my doctor was the best very professional and personable she made me feel confident that I did not have any question my eye surgery would be a positive outcome. From my first visit through the post op visit everyone was helpful pleasant and professional I would recommend it to anyone who needs vision care to go there. Dr. Michelson is an excellent physician

Waited over an hour for my appointment, and ultimately had to leave because I had to pick up my kid. Lobby was filled with 30-40 patients also waiting.

Dr Doroslovacki takes his time and explains all options. Did not push an agenda on my husband. Gave his professional opinion while letting my husband make decision . Very kind and caring Dr . I’d give him 10 STARS !!!!

I had emergency retina re attachment surgery on june5th by Dr Prensky and his team . Probably saved my vision in my right eye . They did a phenomenal job in anesthesia and the operating room , and a decent recovery . Obviously they have unlimited resources and equipment, that helps . The lack of 5 stars is not a clinical opinion . I would’ve given them the fifth star except that IN MY OPINION , upmc is very corporatey. They did great work , which d the biggest positive , but I kinda felt like I was at the chicfil a drive through. I was literally a number in the waiting room at my appts. Upmc no longer has a personal feel. No one really smiles and it’s all business. If the vision institute had even a little more personality it would be an amazing place to. Take nothing away from the ultimate result though , they do some amazing work there.

Talk about a state of the art facility they got this French doctor and and they built the place for him it's unbelievable in there everything is futuristic even the elevators the people are all nice at work there it's just a good atmosphere to be in they have a cafeteria you can put as much bacon on your plate as you want sausage and eggs it was delicious I took some pictures of the outside it's just beautiful there and I have to give props to Dr herzig for my son Angelo she's been with him since he was 4 years old he is 17 now and she's a wonderful eye doctor

The nursing staff here is amazing. My wife has had two major eye surgeries here and this staff does everything they can to make her comfortable in a difficult time.

I seen Dr Preeti Patil and I had an amazing experience. I was only in the waiting room for 5 minutes, apparently that's rare but I cleared my schedule because going by the reviews I was prepared to wait. I'm very grateful that the wait itself wasn't long because I was in the other room for about 2.5 hours getting different tests done. I am a new patient so I was prepared to be there for a long time. I seen 4 different people that day and everyone was so kind! I get people are there for a long time but they're really trying their best to get everyone seen ASAP. I think they double book because if not, people would be waiting years to be seen. I really enjoyed my experience. I parked across the street at 850am and paid $10. I had until noon to either add more time or leave and I was there from 9a-11:45-ish. This is probably the best experience I've had with UPMC besides my own PCP.

I was suprised at how advanced this place was compared to other places including Johns Hopkins Wilmer Eye Institute. For someone who is visually impaired they have made it friendly. The elevators speak and tell you which one you get on. The staff was very nice and the small cafe and sitting lobby looks great in comparison. Depending on what you are going into may depend on your wait time along with the day of the week and time. The doctor I was seeing had said ahead of time it would be long and we prepared for it. Though the wait to get back was not too long.

The care seems good but the time management is terrible. Expect to wait hours for an appointment

My first visit to the eye center was frustrating. It took 2 hours for anyone to look at my eye. All together I was there for 5 hours! Then I was sent to the woman who did the scheduling. I had to stand at the desk for 20 minutes waiting for her to appear at the desk. I told her multiple times I could only have the surgery on Mondays or Fridays because they were the only days that someone could bring me, stay there and take me home. She told me that wasn't a problem at all. I waited 3 1/2 weeks to get the papers in the mail. She scheduled me for a Tuesday! I called and told them it wasn't possible for a Tuesday. Someone else called but I missed the call . They then called my daughter , who lives in California, 3 times acting like it was an emergency. Of course she was upset. I sent a message straight to the doctor and she informed me that she only does surgery on Tuesday and Wednesday. Why would the woman, who does the doctors scheduling , not know what the doctor's schedule was. Finally was given a Dr. who operated on Fridays. This was after months of back and forth messages. Instead of calling me they continued to call my daughter. I might miss a call or two but give me a chance at least for returning a call the next day. Finally had the cataract surgery done on right eye on September the 5th. I had a follow up visit on the 11th but they canceled that and rescheduled me for the week after at 8 am without asking me. The doctor wasn't going to be there because he was covering at a hospital in Oakland for another doctor. Wanted to know if I would go to Oakland or Springdale or Monroeville. I'm not chasing a doctor around for him to just look at my eye. What about his patients at Mercy? Why wasn't someone covering for him? Just talked to them again . My second surgery was scheduled for this Friday September 19th. If they couldn't get anyone to check my right eye tomorrow they are going to cancel my Friday surgery!! I am so damn frustrated!! This has been a nightmare! I can't wait till this is over and I'm never going back there. The doctors are professional but the staff , much to be desired! I can't recommend this Vision Center. Hire some more Doctors and staff!

I’m so grateful to have Dr Smith as my Low Vision Specialist. The new building is wonderful and great for visually impaired people to navigate. I never have to wait long in the waiting area. The staff is excellent and Dr Smith is the best low vision optometrist ever!!!!

Scheduling was awful. It took multiple phone calls just to attempt to get an appt scheduled. The woman on the phone was condesending and rude. Ended up getting in fast at WVU and the staff was wonderful to deal with.

Every time I s a pleasure and the new facility is great

Had extremely bad eye pain today and found out about this amazing place. The doctor, PA and tech did an excellent job with explaining EVERYTHING to me and doing a lot of testing. I am from New York and where I'm from there's no place like this! I'm so grateful I found out about this place when I did!

Dr.Depew is the best. So thorough, knowledgeable, and kind...Secretary Kim at the reception desk was of great assistance to me to the Oakland facility for my appointment. I mistakenly went to the new Vision Institute,my mistake! Kim was very instrumental in getting me squared away with Oakland,even though I was now late for my 2:00 pm appointment Dr.Emily Depew graciously accepted me, realizing and knowing I travel over 100 miles one way to get there. Thanks to all! Dr. Emily could not be surpassed! I wish there was more people like her...

I was recommended to visit this office by their neighbor at the urgent eye care for an eye lid specialist. They set me up with Dr. Mukhtar, MD who specializes in dry eye, cataract, corneal, and dry eye. I called the office to see if they …

Extremely long wait times in the acute clinic. Scheduled appointment in another clinic was over 1 hour behind schedule before canceling and leaving.

If you have kids / Teens that are a bit nervous of eye doctors I strongly suggest here ! I tend to be extremely nervous when it comes to doctors and eye tests . They are the best I've been to by far , all staff was very kind and everyone performing the tests throughout my experiences here are always gentle and very understanding and make me feel super comfortable. , they are considerate and will answer any questions you may have . Truly a spectacular group of professionals that do a terrific job with their work .

Better like looking around the new building. Just spent two hours and still waiting for a follow up eye exam. Too bad parking is only free for first two hours……

Horrible experience today. Took my 80 year old father with poor vision to see the doctor on July 24 at Mercy Pavillion Vision Institute. Everything went well except he needed to return for a re-check on his poor vision due to a sty to see if it had any effect on his prescription. So the Dr. perscribed antibiotics and warm compresses to use in the meantime. The doctor wanted to see him today, Aug 13, for the follow up and he apologized for having to schedule a 4 pm appointment due to an hour travel and having to go through rush hour traffic which would make travel even longer. The receptionist saw us after the initial appointment and put us in the schedule and even gave us a card for the follow up. Well.........when we arrived today, we had to wait 10 min before she arrived at her empty desk. When she arrived at her desk, I walked up to inform her that my father was here for his 4 pm appointment and she looked puzzled. She did not have us in the system for that time or anytime for that matter. She remembered us, but said the doctor could not see him because he didnt have an appointment and made it seem like it was our fault. I was upset to say the least and she made an excuse that they had to make schedule changes. I asked why we were not informed. No answer other than we are sorry but he can not be seen because the doctor has 3 patients in the back and has to leave right after. UGH! Not complaining about the doctors care, but how could they be so careless and incompetent to waste so much of our time. He could have had the same services and treatment 10 min from my house. The place is beautiful, but we will not be going back.

My mom just had her macular injection today. Unfortunately her doctor was out sick and the chaos was evident. I am not letting us sit in a room and wait long periods waiting for her injection. I have repeatedly explained her arthritis flares up and causes her great discomfort, and with her diabetes, the combo makes a big problem. I have asked them numerous times to please be mindful. But this was it today. Waiting lengthy periods of time between steps as we are seemingly forgotten, which has happened in the past and walk out 4 hours later after we went back to the examine room. I thought this new facility was suppose to prevent this. But this is the third time it happened and I have to open the door to the staff to make sure they remember we are in there. Previous experience has made me aware to do that. Fortunately at least this time, the scheduler was still there and we didn’t leave with the last of the staff. Everyone is friendly but they seriously need to overhaul their organizational structure.

Never before have I received such well organized, streamlined yet personal, high quality care! The institute is housed in a brand new, spacious building with beautiful views of the Mercy/Duq campuses. The waiting areas were large, bright, and had plenty of natural light, plus quite comfortable seating. Despite the quantity of waiting patients, I was seen 10 minutes early! The medical technician who performed my pre-imaging work-up was phenomenal. She was smiling, bright, friendly, and beyond professional. I met the medical pro responsible for my dye injection and images quickly after, and I am still in awe with how amazing she was with me. As a person fearful of needles, and phobia-afraid of vomiting (a possibility with the dye), she was able to ensure that I felt comfortable. I was given a good supportive seat, cushy padded rests for my arms, and she ensured that she only attempted injection once she was certain she could actually insert the needle. I have been borderline mutilated by phlebotomists at Quest Diagnostics who have trouble finding my veins. The professional here at the eye institute? I didn’t even feel the needle go in. I wish I could see her for blood draws and vaccines, too! During my imaging, she gently cradled my head (with permission) to ensure we got the best photos possible the first time around. Next, my doctor (Dr. Durani) came in after getting a good look at the images. He took time to make sure I understood his assessment/diagnosis, and was careful to listen to my opinions and questions. I brought a support person who re-asked several questions, and Dr. Durani patiently answered them again in terms my support could understand. Today I was able to sit side by side with my doctor and plan a date for my laser procedure together, versus being handed off to a scheduler alone. We discussed what I can expect, and what my post-procedure experience will be like ahead of time, so I can prepare my anxious self! All the staff referred to me as my preferred name, and I felt respected at all points in time!

The facility is quite stunning, and Dr. Prensky is a great professional. We will definitely come back. If I'm not giving 5 stars it's only because we had to wait for almost 2 hours to be seen.

My mom has been getting eye shots here for months and Dr. Dansingani is amazing. She has a ton of anxiety but he is always very kind and quick. The staff here is always kind as well.

I woke up with a vitriol detachment and was referred to the Vision Institute by a doctor at the UPMC emergency center in Monroeville. I did have to wait a while, keep in mind I didn't have an appointment, but I received excellent care from the staff and doctors.

Hit the vision urgent care for an eye infection/irritation. Great facility, in and out was way easier than expected. The parking garage was conveniently located and I was seen quickly. Left with a solid treatment plan. I can't say that it was an enjoyable experience due to the reason I was there but it went about as smooth as possible. Highly recommend going there if needed.

I like the drs and staff. The WAIT IS HORRIBLE. Plan on hours of your life being used.

Ridiculous wait times, my son's appointment was 11:15 it's now 1:45 and still waiting on doctor!! It happens every time.

I was recently referred to the Vision Institute for a partially detached retina. Due to the seriousness, I was instructed to go to the office and they would fit me in. Everyone I met was incredibly kind and understanding. The detachment was quickly confirmed and surgery was scheduled the next day- on a Saturday. Dr. Durrani and his team were excellent. They somehow managed to make an overwhelming and scary situation, calm. I felt safe with them. Throughout my post op appointments, every nurse has been wonderful, kind, timely and attentive. Dr. Durrani has never rushed through any of the appointments. He has taken his time to thoroughly explain what has taken place and answered all of my questions. He’s wonderful at explaining what is happening in ways for you to actually understand. I’ve decided to switch retina specialists to Dr. Durrani permanently since I suffer from other retina concerns. I feel very blessed that I was referred to the vision institute and fortunate to now have Dr. Durrani and his team caring for me. Thank you!

Excellent experience here! All of the staff and doctors were very friendly and helpful. Wait times were not long. Highly recommend!