UPMC Vision Institute
4401 Penn Ave Floor 3, Penguin Pod,
Pittsburgh, PA

Horrible got there early ... went back at 7:45 to see doctors did small exam for letter then diluted eyes at 7:55 said they would see him in 20 min to do eye exam. Now it’s 8:30 am the 20 min past an ask the desk when are then going to see him. After she told me it would be 5 more min I’m like ok that’s good. She come get us 5-8 mins later an y’all us to a room where we are sitting there for another 10 mins before I hear laughter an at the desk that right across from our room. It shouldn’t take that long for someone to see us a whole 1 hour before I walked out the door. My son also have adhd An can’t sit still. So where do they put us in a room full of expensive equipment that he is ready to just mess us. Smh it shouldn’t take that long for an appointment. I made sure that he missed only a hour of school so he can go back. Made sure we made the first app of the day an still got skipped over. I will will be making eye app for my kids somewhere else. If u have time to spend 2-3 hours here good luck. Disappointed

Painfully long wait time. We were at our appt on time and waited 1.5 hrs before the dr came. He spent 5 minutes with my daughter and that was that. Inconsiderate of my time.

Agree with the other commenter. If you’re given a referral here, unless you have hours to spend to be seen by a resident, ask for an alternative one and save yourself some time. I think they mean well...just very inefficient for upmc.