UW Medicine Ophthalmology (Eye) Clinic at Harborview
Main Hospital, 325 9th Ave,
Seattle, WA

Arriving an hour late to a rescheduled appt. Due to the snow and rerouted busses, they saw me anyway rather than forcing me to reschedule months in the future. Friendly, efficient, they all communicated information in a simple and easy to understand and follow up with, way.

Wow, my patient called this office to obtain necessary info in order to schedule to transportation for an appointment, the contact center representative insulted her, she speaks slowly and processes slowly and he could not be bothered to take the time to let her attempt to manage her own healthcare needs under my guidance, was flippant and rude, then feigned that the info she was requesting (just the doctor name and appt time) was not available and did she want him to find out, he clicked off and we were on hold before we could even ask his name. A hold that lasted 24 minutes, per the phone call timer. During this time I used my work phone to place a another call because I had a feeling from his words and tone, and inquire for the patient with her providing her details to another rep, the info needed was right there on the screen per that rep, so not only did the other contact rep insult my disabled patient, he passive aggressively lashed out at her by lying by about the info she requested, put her on a hold he had no intention of returning from and left her to potentially have to miss a medically necessary appointment is she was OT being assisted bye she would not have known how to proceed. Absolutely abusive and I called to report it to patient concerns line where they just ask you to leave a message. Unacceptable UW, unacceptable and now being reported to the state.

Beware of long wait times for eye appointments. I have spent up to two hours to have routine monitoring my glaucoma....and also have to pay for parking in their garage. The eye specialists are in no hurry to respond to emails. It's been 10 days and still no response. And the phone staff for setting appointments can be very rude. I spoke with a guy today that is in the wrong profession. I was upset when I called because my eye doctor had not responded for 10 days but when I finished with him I was even more upset. His customer service skills are non-existent. Anyway, I have decided to transfer my care to another company.