Called to setup an appointment 27 minutes at position 1. I got someone on the line, told them I was scheduling an appointment. She placed me back in the queue at position 7. Total call lasted 1 hour 38 mins. My alternative is driving an hour away to Gainsville VA, but they answer the phones quickly.

I've been trying to get a hold of them for a week now and have called every single day and either waiting on hold for an hour, being hung up on, or keep being sent in never ending circle

If I could give it ZERO stars I would. I have been on hold for over an hour. I was apparently caller number 1 and then got hung up on. I called back and was on hold again for another hour and have YET to speak to someone. As a Veteran I find this disgraceful and absolutely ridiculous that you can't hire someone that can do their jobs! I'm going elsewhere and will be filing a complaint.