Vancouver Eye Care
17720 SE Mill Plain Blvd #100,
Vancouver, WA

Excellent care and very helpful staff. They made sure we received the necessary care and went the extra mile in advocating for us.

Were able to accommodate me same day for a follow up eye injury. Very knowledgeable and kind staff with simple explanations. Would highly recommend Vancouver Eye Center.

Terrible communications, billing issues no one wanted to resolve, post operative problems. There are better options out there.

Couldn’t even get an appointment, lady I spoke with was extremely rude, wouldn’t give her name, kept cutting me off while I was trying to answer her questions, and hung up on me. Highly irritating

Dr Chow took some extra time during the exam, and I really appreciate that. Almost a bad experience. It was a miscommunication while setting up the appointment , but I could have been at fault there too. Anyway, they made it right and I appreciate that a lot instead of making me come back 2-3 weeks later.

Prompt, professional warm care and she’s an expert in her field. The handouts were clear and informative and thorough. Her testing was smooth and thorough as well. She included me in all the decisions. And I understood her recommendations because they were very clear.

Everyone was very welcoming and super nice, Very helpful been and always had great experience!

I found out that my son had his referral processed since April and nobody called me to schedule his appointment. I called three separate times and each time it seems like the employees hate doing their job or are ALL having a bad day, when asked to speak to a supervisor, the representative made a slick comment thinking I was on hold but heard what she said and then was transferred to a voicemail knowing that no supervisors are in until Tuesday.

I have been a client of Vancouver Eye Care for several years now. They are very knowledgeable and are confidently able to address my concerns and needs.

I have been here multiple times, the front desk is always quick to help and get me situated. The doctors are thorough and friendly making sure my understanding is met as I have multiple questions. I have switched to contacts after wearing glasses for a year and I wish I switched sooner. They have a wide selection of glasses and knowledgeable staff I recommend any of the locations they have

Awful receptionist. Also the person there to give you the glasses when you pick them up was Awful as well. Had to come back later when a 2nd person was there to help us with glasses adjustments. Dr. Was as nice as he could be.

I’ve never done this (a review ) but I feel Like I think others should know .my husband had this doctor months ago this was my first time with Mauricio R Chavez . I’ve never had a doctor so cold so inviting if I had not noticed the pamphlets on the wall I would not know anything about my visit not once did he tell me anything about what I came in for in he was in and out of my room in 13 mins . Every time I said something he cut me off and said well it’s common for your age to get this . Came home told my husband he said oh my gosh I had him before and yes he’s so cold he almost made me feel like he was in a different league them me . I could go on and on I came home with so many questions so I got on google to get them answered. This Gentleman might want to change his career because his manners were horrible I’m a retired woman and this is one experience I’ll never forget, Just a quick note the ladies at the front desk were amazing so kind . As always Sorry to have to leave a bad review but this man was horrible. I have to come back I’ll make sure I’m not seeing this doctor. Thank you a very hurt customer

Made an attempt to set up an appointment as a new patient with this clinic the receptionist was very rude. Called them today at roughly 4:30pm

I have been going to this clinic for years. They are very professional and do an outstanding job… from the receptionist to the Doctors. When I had to get glasses the technician was very careful to make sure everything was marked correctly when ordering the lenses. I was able to use my frames from previous glasses …with no problems. One pair is transition and the other is regular. The female Doctor is very thorough and explains things in detail so, that I don’t have to ask lots of questions. I highly rate this clinic!

I give the eye care with Doctor Clayton a big FIVE! I have received excellent care for the better part of 22 years. I had glasses done in the optical department and was satisfied until recently when I was charged approx 25% more for the lenses than the average cost at other places , including a fee of $15 which they could not explain for what it was. The service was also lacking in friendliness and was abrupt and unwelcoming.

I couldn’t be happier with Dr Shay and all of the staff at Vancouver Eye Care . I had cataract surgery on my left eye 2 weeks ago and had the right eye done yesterday . Both Dr and all of the staff were warm , welcoming and knowledgeable . Thank You for giving me clear sight again . Colors are more vivid , everything is like seeing for the first time again .

I have never written a review before so please have patience with me. I went to see William Van D Car MD at Vancouver Eye Care on Aug 4, 2025 to have him check my glacoma and test my eyes for new glasses. He did those things but nobody ever called me with the results. Not the Doctor or anyone in his office. I called to get the results and the person I talked with read what he had written to me. I didn't understand what he meant so I asked that he called to explain. He never did. I went back in on Aug 18, 2025 for an irritation in my eyes. He wrote a whole bunch of things I had to put in my eyes including 1 prescription. I did all that and my eyes burned something terrible so I called and left a message that my eyes were burning and i couldn't put that stuff in my eyes anymore and asked to have someone call me. I thought maybe they would have a different prescription that wouldn't burn. No one ever called me back about that. Not the Doctor nor his assistant nor anyone in his office. I quit taking all the stuff he prescribed cause I didn't know what to do. 2 weeks later someone called and asked how i was doing and i told her in no uncertain terms, unforturnately. Then on 8/25/25 I got a bill in the mail that said I owed $45.00 for 8/18/25 visit. When I called and said I had paid it when i was in there and had a receipt for it, they came up with another visit on 8/7/25. I have paid my 2 copays of $45 each and for my glasses exam of $49. and they still say i owe them $45. I would advise everyone to stay away from this place. They are disorganized, blame everything on the computer, don't care about their patients enough to even give them a call when something goes wrong.

In summer and fall, 2024, I had cataract surgery on both my eyes at Vancouver Eye Care at Columbia Tech. After my eyes healed, I needed new prescription glasses to match my new vision. Since previously my vision for each eye was markedly different, it was important to me to get prescription lens that allowed both eyes to work together to see one vision. Donnie fitted me for my glasses before we ordered them. He took the time to measure and make sure I was comfortable with the size of the glasses and how they fit on my face. Jamie fitted my purchased glasses and also made sure I was comfortable with how my glasses fit on my face. She also gave me good advice about putting my glasses on as soon as I got up in the morning. Thanks to them, my eyes became accustomed to working together. It has now been 2 months since the fittings. I am so comfortable wearing them that I sometimes even forget my glasses are on! Both Donnie and Jamie did excellent work in helping me pick out the glasses I needed and fitting them to my eyes. I recommend them if you need new glasses!

Service is always top notch. A little longer than normal for wait times on this particular visit, but the staff are always courteous and prepared to answer all questions.

Receptionist was so rude. She literally said “they not gonna pay for another prescription until June so” I’m surprised she didn’t just hang up on me for asking what it costs to have another prescription done so my daughter can keep her glasses on all day instead of taking them off to see up close and putting them back on for far away… what a 5 year old is supposed to do that??

⭐⭐⭐⭐⭐ From 1 Star to 5 — Because of One Person: Sarah As a business owner, I know problems happen. What matters most is how a company responds when they do. That’s why I’m updating my original 1-star review to a full 5 stars — because Sarah, the manager at Vancouver Eye Care Mill Plain, went above and beyond to make things right. My original issue was with a pair of rimless luxury frames I brought in — I paid over $400 for new lenses and chose the strongest options offered. But when they came back, the prescription was too strong for close-up vision, and the lens style didn’t work well with progressives (something I didn’t understand at the time). It was a frustrating and disappointing experience, and I felt stuck with glasses I couldn’t even wear. But then Sarah stepped in. Not only did she fix the situation with professionalism and compassion — she went way beyond what I expected. She took the time to explain what happened, helped me understand my options, and even personally cleaned and adjusted a pair of Gucci glasses I didn’t even buy from them — ones I had gotten at Costco. That’s rare. She took ownership, cared enough to help, and completely changed my opinion of the business. In the end, what could have been a total loss turned into a great experience — because someone decided to care and act. If you’re reading this and unsure, just know: Sarah is the kind of manager every company needs. She restored my trust in this place, and that’s worth celebrating.

I would never recommend this eye clinic. Or at least, Dr. Chavez. My uncle has had an eye problem for seven weeks - the doctor did nothing. My uncle is disabled and had a hard time opening his eye (which is one of his MAIN symptoms) but the …

My daughter is 4 and she went in for an eye exam. Anna roomed us, she is amazing with kids! Dr. Heintzelman was great too! We had a pleasant experience, thank you!

*Not Good!**Let me start off by saying this place was a horrible experience, got my eyes done by the lady, she said my eyes were exactly the same as my last prescription, then when i ordered my glasses, i could not see out of them very well, and of course my old glasses were great. So I called to have the Dr call me back, to see if there was a mistake, and maybe she could change it back. I have been waiting a month and still no call back. This place is super unprofessional, and lacking. If you can use another place i would recommend it highly. I went to America's best and payed more money and now i can see. Next time my doctor wants my eyes checked, i will refuse this place. Beware. Unprofessional, Waste of money, and unacceptable. The reason you cannot bring anyone with you is, they don't want any witnesses to experience the horrible appointment.

The girl doing my eye exam went so fast I had no time to focus on the letters. She was flipping through the different lenses rapidly and the end result when she was done the letters were still blurry. She just rushed through the whole …

I took someone to this place and we were 11 minutes late for their appointment. I admit, that was on me for getting them there late, which is why I am giving them two stars. My issue was that I knew that we would be late, and I called to make sure that they could still accommodate the appointment. They said they had a 15 minute late window. To my delight, I resumed transporting this person to their facility. When I arrived, they declined this person and said that they had a 10 minute window. I did not have time to take this person home right then and there, so I had to leave this person waiting at their facility. They sat for an hour and were not helped. Again, this was partly on me, but they need to be clear what their policy actually is and that policy needs to be communicated. What ended up happening is it wasted this person and my time.

Never do business with them. Update. Now they will not refund my money for my glasses. Sent me to another place and insist it is me. They won’t return calls. Went last year to get prescriptions for glasses. They messed up on that one. This …

I had a special case and I knew going into getting new glasses it was going to be a bit tricky. Even though I ended up having them redone a couple of times, Vancouver Eye Care worked with me every step. Sarah, the optical dept manager, was …

Was just there today and had such a lovely experience. The gal at the front desk who checked me in was so nice and hospitable. Then Maria took me back and did many tests and she was such a sweet and pleasant lady that for a minute I forgot I was even at the doctor. Then Dr. Chow came in to do some final tests and he was without a doubt one of the nicest doctors I have ever met and just such a nice person. He was an absolute pleasure and even asked me if I had any questions. Lovely place I’d give six stars if I could!

I went in to get an eye exam and asked about getting contacts. I was specifically told by a member of their staff that I would not have to pay anything because of my insurance. Had I not been told that, I would have never agreed to get …

Excellent staff, very pleasant and communicative! The Optical Technician and Dr. Chow were very helpful, answered all my questions, made sure I was comfortable and taken care of. They really listened to my questions and concerns. I could …

This was the second time I had cataract surgery. We have to change insurance due to arriving at the Medicare age. Very unfortunately, Dr. Clayton will not be an option, so we delayed our change until I could have Dr. Clayton operate on my …

I was very relieved and impressed when the good staff at Vancouver Eye Care worked to accommodate me into Dr Clayton's schedule for a pressing need. I recognized that she was very much in demand but Dr Clayton took the time to explain her …