Victory Eye Care
1342 Auburn Rd Ste 112,
Dacula, GA

Horrible customer service, two pairs of glasses I ordered for my kids had defects. The last time they reordered the lenses, it took over 10 business days. When I asked the secretary about his lenses, she said they should be there any day. The next day I called, they said actually the lenses came in 2 days ago however again with defects. Instead of explaining that to me they gave incorrect information the day prior. They told me to calm down on the phone instead of addressing the issue and apologizing. Still they say they don’t have an ETA. They have poor customer service and communication, which is unfortunate when you have patients who are children and are dealing with defective glasses. I would not recommend this organization. I give a lot of reviews and they’re mostly positive, I’m a reasonable person. This is not good customer service. I feel bad for the Doctors because they are great.

Great eye care!! Dr. Thomas and staff have been very patient, kind, and knowledgeable about mine and my family's eye care! Highly recommend!!

The two doctors are good, but the customer service is awful. Don’t waste your time ordering glasses from here. Take your prescription to Sam’s Club or Costco so you can save money, and most importantly, get them in a timely manner.