I had a terrible experience with Village Vision Care. To begin, they are extremely difficult to get a hold of. I have never called the office number and had the experience of someone answering. I would either leave a message which were only returned half the time or I would call the glasses/contact department and have them put me through to someone. This should've been a red flag that rest of this service experience would be terrible but I scheduled an appointment anyway. The doctor was very subpar. She did not answer my questions and she gave me misinformation about ordering my contacts, all in the 7 minutes my appointment lasted. The office did not bill my insurance correctly which is still causing me problems 5 months later AND now the insurance company needs a copy of my bill and no one can get a hold of the office. The service sucks. I would not recommend this office to anyone. Save yourself the frustration and go see a doctor elsewhere. Costco is great but having this office in their stores should embarrass them.

I’m not sure how this location stays in business. No one ever answers the phone. After 10 or so rings it gets sent to voicemail. You’re lucky if you get a return call back. I never have this problem with the location in Perrysburg Ohio. I won’t be returning to the Central Avenue office.

I haven't had an eye appointment in about 5 years, so I was nervous going to an appointment, because I totally forgot what to expect. Everyone was super friendly, kind, and you could tell they cared about you as a person. You weren't just another patient. They even helped me estimate how much my glasses would cost with insurance, but didn't pressure me to buy right away. They printed out the information for me to keep too! Their glasses are very reasonably priced, as well. Anywhere from $30-200, so you can find something that's priced right for you. I will DEFINITELY be heading back to this place in the future - and it's awesome that's it's inside Costco (because I already love Costco!)! 10/10 would recommend!