Villages Eye Institute
13940 US-441,
Lady Lake, FL

I have received semi-good care here. I saw Dr Ramsay for the 1st time on this visit and was pleased. He was personable, explained well and took his time with me. I still have an issue with the short staffing problems and having to wait outside on a porch until someone comes to answer the door. Ridiculous customer service. It was raining, thundering and lightening on my last visit. No way was I waiting on a porch for them to let me in. The front staff doesn't appear to pay any attention to those coming in for an appointment. I waited outside at least 25 minutes and well past my appointment time before being "allowed" in. . Being Covid conscious is one thing but it's time to step up your professionalism and provide better customer service.

It was a very good visit. Staff us very polite and thorough. The doctor even suggested that I check about a free pair of glasses even though I could still use the ones I had. Julie was extremely helpful and gave me the choice of different options and gave me examples to choose from. Great visit!!

Office personnel are so friendly. Partial to my doctor Dr. Ramsey. Have been seeing him for years. I feel you would be very happy with your visit there. They also have an excellent optical section where you can find the newest and best glasses.