I am very happy with Vision 1st. For some reason, my insurance network mainly covers big vision chains with poor reviews. Then, I found this place. Dr. Hoover is extremely knowledgeable and a self-proclaimed eye nerd. All the staff were friendly and personable. They did not keep me waiting. I have never had vision problems, but I am looking forward to getting my first pair of glasses. The assistant helped me choose between about 10 options covered by my insurance. I know they will stand behind them and adjust them to my liking. My only complaint is that it's hard to get into the shopping plaza due to traffic.

I needed an emergency repair for eyeglasses another eyeglass store wouldn't and couldn't fix. These guys fixed them on the spot and didn't charge me even though I confessed I didn't buy the glasses there! These folks restored some of my faith in humanity. You should give them a chance!

Very unhappy with the service they provide. I was not notified my contacts were ready for pickup and quite some time passed. I finally called requesting a refund however they denied it because “it would be our loss.” As someone who’s worked in retail sometimes you have to take the loss for good customer service. Very disappointed.