Vision Essentials by Kaiser Permanente, Mission Hills
10318 Sepulveda Blvd,
Mission Hills, CA

I was greeted as soon as I walked in. I waited about 5 mins and taken care of. Top notch customer service, cleanliness and friendliness. Everyone was super nice and courteous. Very professional and helpful. Definitely, will keep coming back here.

Marcela, we appreciate the positive feedback about your recent experience with us. Thank you!

Wow! 9 month $485 lenses ( no frame) Verified defective ( film inside flaking-peeling)& only 50% warranty , they want $250 Update” They stepped up and took care of it. Good work, Kaiser.

Professionalism and friendly staff

Great selection of frames, They also arrive back fast

Horrible turn around for glasses 2-3 weeks here is the standard. Walmart and Cosco will get you back your glasses in half that time no matter what extras your glasses need. Avoid if possible and just go elsewhere.

Very helpful and fast service. Took me 20 minutes to pick out my glasses and pay. Awsome

No one answers the phone and the appointments are always months away

Jeffrey, the front desk ladies and the optical technician save the rating for this place. They were very nice, pleasant and professional. I could not ask for a better service from them. However, the Optometry Doctor L. Kalamdjian is awful. She felt stressed, impatient, bothered by the questions I asked, and cut me off when I was talking. With her I felt like I was another number for Kaiser and another patient she couldn't get rid of fast enough. I too work dealing with patients but I would not treat my patients the way this OD treated me. The other staff was great, this OD, not quite.

Maria, we really appreciate your feedback!

Kaiser Optical is not very easy to deal with especially if you need contact lenses. The lady in the contact lens department is the only one working there and she is snappy and passive aggressive. Not an easy or even pleasant person to work with. I was assigned to one of the doctors and was less than pleased with the rx they gave me. When I brought it to their attention they kept insisting that the rx was the best and I would just have to adapt. She even threatened me with the DmV which was a shady move and most likely only used because I disagreed with them and contacted member services. Getting an appointment for contact lenses is not an easy thing to do. I don’t get the feeling that Kaiser likes prescriptions for contacts as they seem to make it not very easy. If you have a choice, go somewhere else. Kaiser optical is expensive, the doctor and contact lady are not pleasant and it’s just an overall bad vibe. That is my honest opinion.

Excellent service!! 😇 …

Dr Kalamdjian, Jeffrey, Manny, the Front Desk ladies especially Sara are very nice, efficient, helpful and professional. The facility, lobby, clinics, restrooms are very clean, ample fee parking, great location. Great job and thanks again! Highly recommended.

I wasn’t planning to leave a review, but since KP requested it, here it is. In a nutshell, the optometrist is good, but the office and overall vision coverage are difficult to deal with. 1) Appointments are usually months away, and the only way to get a sooner appointment is to keep checking for cancellations. Follow-up availability is also quite limited, and they also insisted that I book separate visits for glasses and contact lenses, even with the same optometrist. 2) The staff can be quite pushy. At 4:30 pm they were obviously in a hurry to leave, and I was repeatedly pressured to schedule my follow-up appointment while they were working on my glasses and I couldn't even see my calendar. 3) Unfriendly policies cause unnecessary inconvenience. For example, the first order of contact lenses with a new prescription cannot be placed online, but at 4:30 pm the only staff member able to process the order had already left, leaving me to call back and deal with phone tag. 4) Communication is inefficient and, despite secure messaging, still heavily dependent on old-fashioned phone calls and inevitable phone tag. 5) Pricing for contacts and especially glasses is significantly higher than alternatives such as Costco, often exceeding the value of the vision benefit. 6) Lack of transparency regarding vision benefits: there is no clear way to view detailed coverage information or to track remaining vision benefits online or in the app, and the member has to take the staff's word as to what is covered. Overall, while the clinical care is solid, the administrative processes, policies, and pricing make the experience unnecessarily frustrating and hinder the member's access to care. EDIT: I'm lowering my rating from 2 to 1 star after they unilaterally canceled my appointment made 2.5 months out without bothering to ask what it was about, leaving me a voicemail that "I didn't need it".

I had the pleasure of being assisted by Justyn, Maria, Carnely, Joyce, Veronica, Brandon and Dr. Ting and I can honestly say their service was nothing short of outstanding. They truly care about the patient’s well-being and went above and beyond to make sure I felt supported every step of the way. Their professionalism, kindness, and attention to detail made all the difference. It’s rare to meet representatives who are this dedicated and genuine—thank you, Justyn and Maria, for your exceptional care and service!

Dr J Kim is amazing. She is extremely thorough, Really puts her patients first and cares. I am lucky to be her patient!!

Awesome benefit for Kaiser members. Exams are usually free and materials (eyeglasses or contacts) are discounted. Free parking. Dr. Kim was fabulous!

Every single one of the staff was friendly and courteous. Just smiles amd good mornings from everyone this is the type of energy you love to walk into.

Worse experience ever, when I went to exchange my glasses because they had a frame defect the lady that help me told me that they were never going to be perfect but that she was going to do a one time exchange. Today I went to pick up my new glasses and the same lady couldn’t get my shape right she was making the glasses way too curved. I could tell she was bother she ended up passing me to another lady named Marlene she got my frames to fit perfectly the only thing I asked her was if she could removed some white particles around my lenses, she took my glasses and went to back I don’t know for what, the first time I got the glasses the man that helped me did removed the same thing I ask for in front of me like with a metal file, when Marlene comes back with my glasses I looked at lenses and they looked really shaved from the top if I looked up I could see the lense damage right away. She had the audacity to tell me that’s how they were, when I saw they were not like that before she took them. I ended up getting my refund back but she said it would be for personal reasons not because she messed them. The supervisor was on he/she one hour break I couldn’t wait any longer my child was hungry we were there for more than one hour. I have never experienced something like this. bad customer service and trying to say I was delusional, I do not recommend this Location. Kaiser optometrist in panorama city cares more about their customers and they are more professional.

They are very professionals. Super friendly. I didn't need to wait for a long time. The nurse answered all of the questions I had.

Very attentive service from the front desk, doctors, and nurses. I had my first eye exam here, and I'm glad to have done so here because they keep everything very clean and they make you feel comfortable to be there; I even got my flu shot while I was here, and the nurse who gave it had a good hand because I didn't feel as much pain later as I have with previous shots. The only downside is that the glasses are expensive here and you can definitely find better priced options elsewhere; besides that, all good!

called 5 times no one picks up the phone, why have phones if no ones answering. bad customer service...

my experience went very well, my Dr. was very kind and so was the optometrist. I had all my needs met. They were so patient and helpful, I would highly recommend this place.

Effectively out of business. They provide a Kaiser number to schedule, Kaiser forwards you to them by hand after great trouble and back they refer you to Kaisier after another menu where they absolutly never ever pick up the phone. They are out of business.

Was told its mainly for kaiser health insurance holders, they should just make a building in their hospitals. why have separate locations if you arent serving the general public? And you also need an appointment

Patient experience is really important to us and we appreciate you taking the time to leave your feedback. We are very happy to have provided you with such great service. Thank you!

We appreciate you taking the time to share about your recent experience with us. We are very happy to have provided you with such great service and will pass along your comments to the team here. Have a great day!

Hi, Oscar. We are disappointed to hear you had a poor experience. Please feel free to share any additional details at KPPanoramaCity@kp.org.