Vision Institute
5278 N Nevada Ave Ste 120,
Colorado Springs, CO

The assistances were very kind. Arrived early as I was told to do so and didn’t leave a simple appointment for over a hour plus which ok I understand sometimes establishments are overwhelmed. BUT as I was called the second time to be seen by the main doctor I set in one the rooms forever and I literally hear the doctor in training asking the main doctor if he can take a look at my eye. He was huffing and annoyed by the fact another patient had to be seen I could literally hear him say I guess I can go take a look. I DIDN'T walk in and demand to be seen I was TOLD by the woman scheduling referrals to come that day . So it wasn’t a great feeling to feel like a burden in a doctors office I didn’t ask to be in. Was excited being told they were the best to literally feeling like I wish I didn’t come. I was sent by another doc because my eye did look like this.

My clinic visits with Vision Institute has always been delightful, but my most recent experience with an optician by the name of Jared at the Nevada office was very negative. This young man made several mistakes such as overcharging, forgetting to order a second set of glasses following a verbal confirmation and forgetting to order a second set of lenses following a verbal confirmation from a physician and myself. This issue went on for months. During my last conversation with Jared J. I brought up the several mistakes and encouraged better customer service as I have worked with Dr. Simmons in the past and am aware he has high expectations for good customer service for his patients. I was met with a very aggressive, harsh, and belligerent response - verbatim, “Lady, you really think mentioning Dr. Simmons name is gonna help you right now! That’s gonna do nothing for you! LADY, I’m giving you the attitude you giving me”! Needless to say, I finished my conversation with him, and contacted the manager at the other facility sharing my concerns. I received my lenses within a week, and unfortunately I will never return to this place of business.

This place has a professional yet friendly vibe from the moment we called to set our appointments until we exited stage left. The reception team, the Dr of Optometry, and all staff are friendly, professional and knowledgeable. I enjoy the experience from start to finish. I recommend this eye exam and glasses place to everyone I know and like.