Vision Mart
,
Oak Creek, WI

From when I entered to when I left everyone was professorial and friendly. Jenna helped with the process she was helpful and friendly. She helped me a lot when it came to picking glasses that worked with my face shape and would compliment my face. I was looking at several pairs and Jenna picked the right ones fairly quickly. She is great at picking a good style.

Ordered glasses in January and now March and still don’t have them . Nothing but passing the buck and keep saying they will call back no such thing as a call back. Now I get some numbers to go home and do their job. Been a customer there for years and have never had an issue till now. Very very dissatisfied. So now the MANAGER a responds that I should call her so I do, yep she says I will figure out what’s going on with your glasses and call u back by 4:00 p.m. NO CALL BACK AGAIN. Bad bad business.

I took my daughter here on 1/2/18 to have her vision examined as she's been having issues and it was recommended by her pediatrician to have her vision thoroughly examined. I don't recall the doctor's name (older bald man) but he was very …

Very unhelpful staff and they will only give you your glasses on a Thur or Sat. My glasses finally arrived after three weeks+ (was promised two weeks). Some old guy bent them a couple of times before handing them to me. …

I've been coming here only because it's close to home the past few years and will not be returning! Everyone is clueless as to how things are run especially the reception area, there's always some kind of confusion! The most recent thing that happened was that I had scheduled an appointment at least 3 weeks in advance and I told them that I would be paying cash for my visit which was fine, fast forward to almost a week before my appointment I got at least 2 voicemails from 2 different women at the location stating that I have insurance on file that's active and another insurance from a different company and they stated that they can't double bill an insurance company, I NEVER SAID BILL MY insurance for those benefits because I'm working now so I specifically stated that I wanted to pay cash-- I got another voicemail early morning the next day from a different lady stating oh we have to cancel your appointment because you have 2 cards on file (1) being the state insurance and you need to call the state insurance (Forward) to remove the other one AND THAT IF I DONT USE THE INSURANCE IT CAN BE INSURANCE FRAUD AND THAT THEY NEED TO BILL MY INSURANCE! Are you serious?? Did you not understand the words cash?! Furthermore they insisted that they were cancelling my appointment via voicemail and to call to reschedule without even letting me have a chance to speak to them or call them back directly. I was so livid and at that point I decided I wasn't going to waste my time calling and getting upset when they totally ignored my request from the beginning not to bill the insurance! I also had issues where they ordered the wrong frames for me as well and other small unnecessary things like never being about to find paper work etc. This location mainly caters to state insurance where you have to call and schedule on certain days of the month and or only accept certain types of insurance. I ended up getting an appointment elsewhere close to the same time my original appointment was. I don't like leaving reviews like this but this one took me over the edge!!

This place should get new staff that has patience with children! I took my 4 year old son here to get his glasses, and mind you I already had the prescription and the old man got mad at my son and I because we weren't picking them fast …

This is the most unprofessional place I've been to. The 5 stars are inaccurate. The staff is un need of customer service training. It started by the doctor pants being unzipped during my appointment. The staff rushing me out the door because I was the last appointment for the day. I received a voice message to pick up my glasses this week or they would send them back because they have inventory on Saturday and I would lose my money; which was not disclosed to me at my original appointment. I went to pick up my glasses I was greeted 2 minutes after walking in. It took nearly 10 minutes to be helped. The law requires patients are to receive a copy of their prescription, I had to personally ask for it. Their mission is "You'll See The Value ". I see no value in this place and highly recommend customer service training.

Took over a month for me to receive my new glasses!!!! I ordered them a month before my trip and still waiting, trip is over.. Had a call the everyday... Then no one answered phone..

I started with this business 2.5 years ago during COVID and had nothing but a great experience from start to finish. When I picked up my glasses for the first time they were literally perfect and gave me excellent vision. After my glasses were stolen from a car jacking incident, a general scheduling center sent me to a store they thought was closer to me so I tried it and received new glasses and it was an OK experience but I missed the Oak Creek store. I just recently accidentally sat on this new pair and found out the Oak Creek store was in my network so I called and talked with Julie who was just excellent and explained to me exactly what I needed to do. So when I came in not only did Julie set me up with new glasses, but Gina took my broken glasses and restored them to the point that I could use them again for work until my new ones were done. I'm glad I came back. This is the store for me.

The staff was very cold. Not really helpful at all. To me it made no sense to see this doctor for a 2 to 5 minute vision test. I was under the impression i was having a complete vision test .She didn't even dilate my eyes. After sitting there waiting for a 2 to 5 minute test. I was referred to another doctor. In my opinion i wasted my time and now my insurance is paying for me to see 2 doctors. I littleraly was sent to the front lobby to pick out Eyewear. No one was there to direct me to the shelf that was more affordable for my budget and my insurance coverage. They all saw me standing there Mind you i walk with a cane. I have a bad back. They only have one chair up front that was already being utilized. So i basically took the first pair i tried on. I was disgusted and in a great deal of pain. What really disturbed me was we were sent to the back lobby to wait to be seen by the doctor. Mind you when going back there you have to walk past the staff and through the entire establishment. Well,a ataff member came back there and was very cocky and unprofessional. She said sarcastically, Excuse me,are you being helped. But she said it with a disgusting tone in her voice. While she was saying it she was looking at the person with me who happened to be a man of color. She definitely knew that was the waiting room to see the doctor ( she knows the routine) She was unaware that he was with me. After she walked away, i was very disturbed. I basically wanted to walk out. I knew what her intentions were and why she directed that snotty attitude in his direction. Well she seen us at the front. Waiting to get help to get some Eyewear. Not once did she offer to come help us even though she was just standing behind the desk doing basically nothing. Next time i get my eyes checked it will be at a more friendly facility that does 100% of my exam at the same facility instead of being sent elsewhere.

Very very kind staff. Comfortable atmosphere. Needed glasses for work and Julie, Carie & Gina helped tremendously from our first interaction. Once I had received glasses I needed to come back in to have them adjusted slightly and I was in and out in only a couple mins!

I'm so happy with the service provided at this Vision Mart location: 7001 S Howell Ave Suite #300, Oak Creek, WI 53154! The experience is fantastic with Maritza's help! So what happen to me is this: I ordered a pair of glasses at the VisionMart on E Oklahoma Ave. The glasses I recieved wasn't to my fitting, the nose pad doesn't fit on the nose and keeps falling. Although the receptionist have a nice attitude, she wasn't able to fix it for me. I ended up leaving with a very uncomfortable glasses with non of the problems above resolve, which I'm very upset and unhappy about. I was thinking of returning the glasses until I tried to visit the Vision Mart location at Oak Creek, hoping they can help me with the glasses' issues. Maritza greet us kindly and very patiently adjust the glasses over and over again until it's to my liking. The glasses don't slip no more and the nose pads sits perfectly on my nose. I'm so glad she help out. She also keep asking whether the glasses felt comfortable after each adjustment and if any tweaks need to be made, that so considerate of her. Thank you so much Maritza. I suggest this location to any one with glasses issues.

I was greeted by a lovely lady named Liesel. She was so kind and helped me get situated for my appointment. Doctor Bisgrove was timely and took great care of me. After the exam Julie, who was great helped me find a cute pair of glasses. These reviews are very misleading as these ladies have always been great! Maybe the customers are the problem 😆 I will continue to be a customer here and give these ladies the credit they deserve!

Horrible service isn't strong enough. I scheduled consecutive appointments for my daughter and I and when we showed up for mine, the first one, they had changed it to 9 days later, but were happy to still see my daughter. They called …

Horrible service at its finest. I scheduled an appointment for my daughter and I know I needed my ID and Insurance card but I just still wanted to see if they would still see her. (Yes i have taken accountability for not having it.) The lady said they could still see her but that she would have to come back another day to redo the exam and pick out glasses. The receptionist they have their has eye problems because she comes off as rude and she snaps back which I feel she shouldn't do that while working somewhere professional. Then she also told me to call the number again to reschedule and hopefully they give me the same days that I have scheduled my other kids. Then I call this morning to see if they can schedule me and the Lady came at me with " It is considered a Cancellation" . How if i showed up? I'm calling to schedule again like the lady said and she just right off the back told me i would have to call back in 90 days. Worst place to get an eye exam. Wouldn't recommend. The Eye Doctor needs new employees who really care for peoples vision and takes into consideration of other people. Then I'm looking for Hire up people to contact to give my complaint and the website doesn't have any. What type of business doesn't have contact information incases like these? Just have booking information. Never again!!

I ordered my glasses and the staff was very nice. On the 29 th of May. Thank you staff. I think I ordered mens glasses though oh well it's so hard to go without your glasses.

Julie and Evianna were very helpful!!

Confused on reviews... had a great experience! My son who is 12 also had a great experience. Picking up glasses today-2 week turn around time. Updated: July 18 Stopped in today to get a replacement pair of glasses was met with the most rude receptionist or person at the front. No professionalism whatsoever. They already had a copy of my insurance card it was right there and my favorite the beginning. She was very nasty and rude. Will be getting my prescription and will never be coming back to this location again. I can see based off of reviews now that I came in a second time how auto order this place is. No wonder everyone’s leaving you bad reviews. Start hiring quality employees instead of trying to fill the position.

I have always had my vision needs taken care of by Vision Mart. Every time I have visited, Julie has always been delightful and the visits with Dr. Bisgrove were fast and efficient at getting me to see 20/20. The opticians continued to recommend me the frames that looked the best on me and I appreciated how they informed me of lens options and coatings to help with my higher prescription. Whenever I get a new pair of glasses, I upgrade to the Hi-Index lens material due to the high amount of nearsightedness that I have, along with Transitions to help protect against UV, and the Indigo Blue Light Filter because I spend a lot of time in front of the computer. Every pair of glasses I’ve gotten has lasted more than 2 years and I’m hoping that this last pair will last a good deal more. Unfortunately, I’ve left out of state now and have to find a new optical provider. 😔 I’ll definitely miss having my optical needs taken care of by them!

AVOID THIS OFFICE AT ALL COSTS!! I have been waiting for my daughter's eyeglasses for almost a month. Customer service is terrible and they drop your calls after leaving you on hold, they don't return your calls, AND they want to charge you extra to give you your pupillary distance measurement, which is measured during the cosultation. 100% DO NOT RECOMMEND.

Before I scheduled an appointment I asked if they preformed a complete glaucoma exam I was told yes, they do not. I had to go to another provider. I had my appointment in November and had a lot of problems with the vision of the glasses I …

Julie went above and beyond in helping to save my favorite sunglasses from the garbage! Not only was she kind, but she also gave me suggestions of other resources to fix some other issues that couldn't be completed there. Thanks Julie! You made my day and saved me a lot of money.

Walked in there to look at frames for men was greeted very rude by receptionist, when asked her if they took my insurance untied health she if it was state insurance or through my job 🤔 I didn't understand why that mattered needless to say we wont be buying our Eyewear at vision mart …

Terrible customer service at this location. This store will continue to lose business if they don't change. They really need to change management! I worked in an optical mart before. I made glasses and helped on the floor, so I know regular …

Absolutely ridiculous, the girl at the front desk is rude and extremely lazy. She was very rude upon the 1st visit for me and my son to get glasses then when picking them out she was slamming the paperwork on the desk aera. They called me a week later told me to come pick up both pairs that they were ready, I get there my sons glasses are in but mine are not mind you I have to drive 30 mins to get there. I was not happy. I called on 5/ 31 to be hung up on 4x when checking on my glasses then they kept sending me to the voice-mail I need to speak with corporate or a manager right away

At first, they gave me a rx for my glasses said my insurance doesnt cover my lenses said for me to look around, i couldve got my lenses those same day, i had to call my insurance and they asked why i couldnt just pay out of pocket so i had to go back, i got my glasses and the frames look dirty and like they had superglue on them? They also look crooked. Wonder if theres a way to exchange my glasses or not? Very disconcerting. Staff was friendly though at least.

I absolutely love this place… Both the staff and Doctors were very friendly and attentive with my examination. All of my questions and concerns were answered. The selection of frames and lenses was also top notch. Definitely my new go to place when looking for great vision care services.

I’m writing this review on behalf of my mom…she came here for glasses in the beginning of May. She had the exam and paid the out of pocket cost for the glasses upfront as they requested…here we are nearly 2 months later and her glasses …

l had my eye exam at " Vision Mart " in Oak Creek today. It was a great experience. Dr. Bisgrave did my eye exam. She was was very Thorough And truly concerned about my eye health. Arlette helped me pick out the perfect pair of glasses. She was very Patient with me As I made My decision. The Store is clean, easy to find, has a large parking lot in the back & nice employees!

Good place for state insurance got to pick out glasses waiting for them the staff was very nice and helpful