Vision Mart West Allis
6760 W National Ave,
Milwaukee, WI

I have gotten several pairs of glasses here and since I have had great service I planned on getting another pair of regular glasses and sunglasses. Time has not been kind to this store and I don’t know why. I had been calling and calling and nobody ever answered the phone. I actually called the store when I was standing right outside. I could hear it ring and both women in the store looked at it and completely ignored it! I walked in to ask them how to make an appointment and they were incredibly rude and had an attitude that was totally uncalled for. I tried calling the number they gave me several times without any luck. I will NEVER call this store or go to any of their other locations either. Whoever owns this store needs to get rid of the people who work there now and start over with people who actually want to be there and are good at a customer service position. If that doesn’t happen soon I can’t see that store staying open much longer. All he has to do is look at the current reviews compared to the ones 4-5 years ago and see how big the difference is. I hope he overhauls it soon because I liked the glasses, they were made really well and they had great customer service as well. Good luck!

The worst place to go. It’s the third time i come to this location and their always so rude and unprofessional. Every time i came their sitting down doing nothing smiling once they see you go in they give you a mad face and a rude response. This place should get new employee that are willing to help out and not give us hard times.

I've been waiting on a pair of glasses for well over a month! My daughter and I went for eye exams the same day, a week later my daughter had her first pair of glasses and I am still waiting. I've called numerous times and all im told is they're not there and waiting this long is normal. I've gone to vision mart for years and this is not normal. My daughter got her first pair of glasses and they didn't even take the time to fit them to her head. They've literally caused cuts on her ears and even after coming back to be looked at there's no resolution. I've basically given up hope on my glasses and definitely won't be ordering contacts as originally planned.