Emma-Ching Lawson

Just finished my eye exam appointment here. Everyone was wonderful - I came a little early and it was no problem. Simple paper work, attentive staff. The pre eye exam was also wonderful, the lady (should have gotten her name) cleaned and tweaked my glasses just because! How nice. They feel better. Dr. Anderson was personable and well organized. Payment with Debbie was easy. I left with my trial contact lenses and a smile on my face in less than an hour. As a first time visitor I really appreciated this Vision Max! Thank you.

LUIS MARTINEZ

I’ve been a patient here since my teenage years, until recently I’ve never experienced this place to be such a hot mess. The office lacks communication and organization. Calling for a copy of my prescription was a challenge, when it was finally sent via email it came from a personal email account, and it was from my prior visit- the document had already expired. I decided to come in person, which would be a quick in and out visit. Unfortunately in the excitement for the staff to balance phones calls, walk ins, appointments my request continued to fall through the cracks. Immediately the priority was the next person walking in, or THAT person would then be forgotten, while the phone rang… It felt as chaotic as a busy kitchen in a diner, the constant back and forth of order calling and confirmation, the negative assurance that even though a part of an order is wrong: send it out anyway. I was handed something outside of my prescription, and told “this is the closest we have.” Beyond those issues, patient advocacy, follow up, and a genuine sense of teamwork is severely lacking here. Really hoping they get their act together and make improvements soon!

Sabina Kong

Excellent service 💯 Debbie Leung is very helpful to me And provide me very good service …