They wouldn't get any stars if I could choose that. I have tried repeatedly to get another prescription for my contacts because I did not adapt to the mono-vision. I've left several messages, but they absolutely WILL NOT call anybody back. The auto-msg says the call volume is unusually high & to leave a msg or call back OR you can come by the office for your needs. They are being paid for services they are not rendering. This high call volume has been since March of this year!!! I should NOT have to drive all the way over there just to ask for a prescription that is not out of date. I was in the office one afternoon & there were 2 ladies in optical chatting about personal business while the phones were ringing. Not once did they answer & the supervisor sat in her office & never said a word about it. I've been with them for many years, but will not return for my next appointment. The customer service seems to be non-existent now, for some reason. VERY disappointed.

My son and I were supposed to have annual appointments today at 1pm 9/29. . I confirmed our appointments Monday 9/ 25. My son's appt was rescheduled with another doctor without my knowledge to 10/3. Appt clerk said Dr. White isn't taking new patients and they were just notified. They claimed to have left a message, but my voice-mail isn't set up for them to have done so. When I said I didn't appreciate how this was handled, there was no remorse. People make appointments that are convenient for them. I asked for a manager to let them know how dissatisfied I was, but of course, I wasn't able to do so..

Really great experience all around. Dr. Weaver has a wonderful bedside manner and inspires confidence with her cordial nature and thoroughness. Im very impressed.