Brought my 5 yr old son for an eye exam today and couldn't have been more happy with the appointment. The entire staff was amazing! So helpful answering questions and helping us find the perfect glasses. The Dr. Took her time getting my son comfortable after we had a bad experience with a different place. She explained to him what she was doing and was so patient when he was scared to get eye drops. Great atmosphere and staff. So happy we found this place.

I have ordered several pairs of glasses from here for my entire family over the years. There were mistakes made but they were typically resolved...until the last pair purchased for my severely disabled son last year. From the outset the glasses were a problem because one of the lenses kept popping out which caused them to get seriously scratched after only a few days but also affected his vision and overall school performance and behavior because the lens didn't just pop back in but rather had to be brought back to the shop countless times. Each time we met with either Victoria or Michael we were told it was because of his "high prescription" and that the lens would need to be shaved back. We continued to have issues causing us to make multiple visits which is a huge inconvenience with a disabled child. The more it was shaved the worse the issue became. My son's school called us almost daily because it was unsafe to have him walk around with just one lens. His vision therapist was particularly upset. I continued to call and visit the shop to no avail. They refusedto give me new glasses. After awhile they would take a message and not call me back or I'd leave a voice mail and not get a return call. I paid several visits to the shop but they are continually closed. Last week I went to a new eyeglass shop and showed them the glasses and they told me "Whoever did this has no business making glasses." He explained that shaving the lens was "all wrong" because it made the edge smooth and more likely to pop out. He also said it had nothing to do with the high prescription. They were made poorly which is a sin because they cost nearly $1000. I am horrified by how this shop treats their customers. Please think twice about giving them your money. And PS rather than waiting 6 weeks for glasses at this shop, the new shop I went to will have them in a week...for $200 cheaper and I was treated with kindness not like I was a nuisance.

I recently visited Visions by Victoria Rose to find glasses for my son, and I had a wonderful experience overall. The staff at Visions by Victoria Rose was exceptionally friendly and helpful. They took the time to understand my son's needs and preferences, ensuring that we found the perfect pair of glasses for him. The customer service at Visions by Victoria Rose was top-notch. The staff members were not only knowledgeable but also patient and attentive. They listened to our requirements and provided valuable guidance throughout the selection process. Their expertise and willingness to go the extra mile made us feel valued as customers. The interior of Visions by Victoria Rose was impressive. The store had a pleasant and inviting atmosphere. The layout was well-designed, making it easy to browse through the eyewear options. The frames were neatly displayed and organized, allowing us to explore a variety of choices. The overall ambiance of the store made our visit comfortable and enjoyable. I would like to express my appreciation for the staff at Visions by Victoria Rose. Their professionalism and dedication were evident from the moment we stepped into the store. They were genuinely interested in finding the right glasses for my son and took the time to ensure a proper fit. Their friendly demeanor and willingness to answer all our questions created a positive shopping experience. In conclusion, I highly recommend Visions by Victoria Rose for everyone.