Visionworks
1 Brattle Square,
Cambridge, MA

Dr. Wu-Freeman was great and got through the exam in no time at all. There aren't a ton of lenses there, but I thought the ones they do have were all nice. The associates were nothing like some of the reviews I've read here, and to me they just came off like normal people. I was in and out of there within 20 minutes of my appointment

I enjoyed the thoroughness of Dr. Wu- Freeman in explaining the details of my prescription and eye health. I was very impressed in the new technology of taking images of my eye and she took the time to answer all of my questions without rushing the appointment. Overall, I would see her again next year for my annual eye exam. However, when it came down to selecting new frames, I didn’t receive any help from the associates even though I would have appreciated getting some feedback on what would have worked for my prescription and face shape. I stood around waiting for someone to acknowledge me, but not once did anybody ask if I needed help. I finally was asked if I was all set (after 20 minutes of finally deciding on the frame I wanted) and the woman was able to check me out. Luckily, I already knew what lenses to get, otherwise, I feel like she wouldn’t have taken the time to explain to me what lens would be best for me. I just came today to pick up my new glasses, and again, the customer service was sub-par. After telling the associate my full name so she can dispense my glasses, she brought me some other person’s glasses and didn’t even apologize for it. When it came down to dispensing my actual glasses, I wish she took the time to adjust my frames (other than bending down the temple tips), but at that point I just wanted to leave. Overall, I would only come back to see Dr. Wu- Freeman and purchase my glasses elsewhere.

I called the Harvard location twice and was on hold for over 30 minutes. I left a message requesting a return call but no one called me back. The Visionworks systems are not connected so I have to go to another location with my prescription, pick the ones I chose if it’s available, and pay for them there. Do not waste your time with the Harvard Square location.