Visionworks
200 Westgate Dr Space E133,
Brockton, MA

To the owner of Brockton Visionworks: A few weeks ago I posted a negative review of your place. I was not too happy with 2 recent experiences with your customer service people. I have to be fair and tell you about this experience today. I finally picked up my new pair of glasses. It took less than 5 minutes. The young lady at the desk was very prompt, professional, and thorough in her duties. I am 100% satisfied with this experience and of course my new glasses. I have deleted my previous post. Thank you for your attention to this matter. I will be returning!

I will not be going back here. I received my last pair of glasses and within a year, the lenses were delaminating, and I should also mention this was after I had a malfunction with the frames too. When I brought this issue to the attention of the manager with glasses in hand and clearly the lenses were visibly defective, the manager lady said there was nothing that could be done. Had she looked into it just a little bit, she would've found that my insurance covers lenses once every year and frames every 2 years. I was taken back by the lack of care for satisfaction of a repeat customer and the manager came off as she could care less. For these reasons I am choosing a different venue

My frames broke in the weirdest way possible and I don't live in MA so I went to this visionworks. Jules was amazing, the first pair of frames she picked out I loved and fit my lenses perfectly! She even adjusted them once and they fit perfect. Good eye girl, she is the sweetest and deserved some recognition for her great help. Thank you to all the nice employees there as well :)