Visionworks
26425 Novi Rd D,
Novi, MI

Doctor Rimsha was great in helping understand what is going on with my eyes health and understanding what lenses work best for my needs. The employee TJ that works the front desk was great in helping find glasses that would look good on me and fit me best. Unfortunately felt bad for her for being understaffed and trying to manage several customers at once. But she always kept a cold head dealing with them

I had a very bad experience at this store and no resolution from attempting to resolve through their 800 number. I had an appointment, the Optometrist and the woman handling the pre-check were very nice. The person at the front-desk was not. After the optometrist finishes with you, I was not provided any instructions on what happened next and unlike every other visit I have ever had to an optometrist, She did not review my prescription. I was standing next to the front desk and the woman did not make eye contact and took the next person walking through the door. When I asked her, she told me I was 3rd in line after another person walked in. The store had been empty when I finished with the optometrist. She continued to have extremely bad body language and I became agitated and told them I would come back when they were not busy. She insisted that I pay the co-pay, so I waited 15 minutes and she finally gave me the bill and the prescription. The prescription was not correct, I have worn reading glasses for 20 years and new it was not right, but the optometrist was now in with another patient and unavailable. I left and called the 800 number, I was assured that a manager would contact me in 24 - 48 hours, but no call back. I was given the same runaround on the 800 number the second time I called. BTW, it takes between 15 minutes and 30 minutes for your call to be answered. So now I'm out $20.00 in co-pay and have used up my insurance for shoddy service. Please go somewhere else if you can, this is a corporate entity with great marketing, but terrible customer service.

I had an emergency where my son has his contact stuck in his eye. We did not get the contacts from Visionworks but they were open later than my son's doctor so I called them frantic to please help. The office staff was so kind and told me to come in. The doctor went above and beyond and stayed late to help out my son and did get the contact out of his eye. All of this and we were not even patients. I will be moving our scripts over to this location from the superior care I received at such a stressful time. The office is also beautiful and spotless. I highly recommend this location. Dr. C and Darlana were absolutely amazing and saved our evening.