Visionworks
3985 Kilgore Ave,
Hampton, VA

I have purchased glasses at the Hampton store on a few occasions. They are always very helpful when choosing and ordering glasses. On my most recent visit, Cheryl took very good care of my mother and I. She was friendly, but still professional and helpful. I recommend this store because of the staff as well as the great selection of eyewear.

Very disappointed in the lack of care and attention to detail with this establishment.Twice I have received poor customer service/delivery. First time-one lens was tinted when order arrived. Wasted 2 week waiting time. But I gave them another chance the following year. 2nd time-I was never contacted when order arrived. When I contacted Visionworks, Petey informed me my husband (who hasn't visited this location in a year!!!!) was contacted and HIS prescription was in 2 pairs of MY frames. Confused???? Yes, I am too!!! There were 2 male reps present. But the first one who attempted to help, passed me over to the other one named Petey because he was confused too and remained silent. Petey made a joke and said "Your husband can wear them if he doesn't mind wearing your frames" which I didn't find funny at all after waiting 2 weeks for glasses!!! He also joked about how he remembered me from the previous order that was incorrect. I then asked for my re-order to be expedited at which he replied, it will take another week or more! This is totally unacceptable. Petey never apologized for the inconvenience and even went further to blame the lab rather than the error he placed on the paperwork which clearly shows he input my husband's name in the system as opposed to mine! By the way, this unprofessional interaction took place in the front of another customer waiting for service. If you value your time and money, I would NOT recommend this location for your eyeglass needs.

Service was prompt, and staff was very friendly. Also, the staff provided excellent knowledge in me choosing the right frames.