Visionworks
4514 Oleander Dr,
Wilmington, NC

Visionwork offered a great money saving coupon which I used to save 60% on my purchase. The associate Larryalston took great care of me.

Great selection of frames here and super convenient to have the eye dr right next door. I ordered 2 frames for my new prescription and never could get comfortable with one of them. I came back and had no problem exchanging them for a pair that worked better for me. Over the few times I was there to order glasses and pick them up this summer, I had friendly and helpful interactions with a few different workers as well as the manager.

I have been coming to Visionworks faithfully for my frames. This will be my LAST time. Cindy took no initiative to help me. I asked her to print out my benefits since that would be a factor in my decision making. She declined. Just gave me vague information. She told me get my prescription from next door. IT TOOK TWO SECONDS. A Caucasian lady walked back in with me and she helped her as I sat idle. None of my requests were handled. &when she walked past me again after 15 mins all she said was “did you pick your frames yet.” Like ma’am am I the customer or not?? Are you here to work to the best of your ability or not??? I would never treat her like that if she called my job. I spend $400-$500 on frames a year with VSP insurance because my vision is terrible. Had my HSA card READY. I’m sitting in my car just furious about my experience. I was the only black girl in the room and IT FELT LIKE IT. I guess my money isn’t good here. NOTED. &I AM DONE WITH VISIONWORKS!! &I canceled my appt with My Family Vision for next year just for being associated. I’ll take my money to MyEyeDr or whomever else. *Update* I went to MyEyeDr on Oleander and had a completely different experience. I was greeted with A SMILE upon arrival. My benefits were printed PRIOR to me choosing frames so I could see what I was working with. Also without me asking!! The entire transaction took no more than 20 minutes. That was the experience I needed after being treated the way I was. I will be contacting VSP to let them know how their “Premier Members” treat their customers. One last thing. This is what Cindy was busy doing. I guess this was more important than providing me my benefits or treating me with COMMON HUMAN DECENCY.